Chief Operating Officer

Chief Operating Officer COO in fintech startup: build scalable operations, drive compliance readiness, collaborate with the Founder, and foster a high‑performance culture as we grow. Our client is an ambitious and fast-growing fintech startup focused on building innovative consumer-facing financial solutions for modern markets. Operating in a dynamic and evolving environment, the company is currently laying the foundations for long-term growth by developing its infrastructure, operational frameworks, and company culture from the ground up. The business combines startup agility with a strong emphasis on professionalism, operational excellence, and future scalability. While currently operating outside of direct regulatory oversight, the company is building with future financial services regulatory requirements in mind and aims to establish institutional-grade operational standards as it continues to grow. This opportunity offers the chance to join the business at an early and highly impactful stage, working closely with the Founder and playing a key role in shaping the organisation’s operational structure, culture, and long-term direction. The Role Our client is seeking a highly driven and operationally focused Chief Operating Officer (COO) to support the business during a critical stage of growth and development. Reporting directly to the Founder, the selected candidate will play a central role in building and scaling the company’s operational infrastructure, ensuring the business operates efficiently while supporting future expansion plans. This is a hands-on leadership role suited to someone who thrives in fast-paced environments, enjoys building processes from scratch, and can effectively balance strategic thinking with day-to-day execution. The COO will work across multiple business areas including operations, finance, compliance readiness, people management, and business support functions, while also acting as a trusted partner to the Founder. Key Responsibilities Building the Operational Foundation Design and implement scalable operational processes, systems, and controls. Establish internal workflows, governance structures, and documentation standards. Identify operational inefficiencies and proactively implement solutions. Supporting the Founder & Leadership Work closely with the Founder to translate business vision into structured operational plans. Prepare operational reports, strategic updates, and board-level documentation. Manage cross-functional priorities and support company-wide execution. Cross-Functional Leadership Support operational activities across finance, people operations, compliance readiness, and business development. Manage external suppliers, service providers, and key business relationships. Adapt quickly to evolving business requirements within a startup environment. Financial Services & Compliance Focus Apply financial services industry knowledge to maintain high operational standards. Support future regulatory readiness initiatives, including potential licensing preparation. Promote a compliance-conscious and risk-aware operational culture. Team & Culture Development Contribute to building a high-performance company culture based on accountability and ownership. Support recruitment, onboarding, and team development initiatives. Foster collaboration, continuous improvement, and operational excellence. Requirements Essential Minimum 3–4 years of experience within a financial institution such as banking, payments, insurance, investment services, or similar environments. Experience presenting to or engaging with senior leadership, boards, or investors. Strong organisational and analytical skills with exceptional attention to detail. Experience operating in fast-paced or resource-constrained environments. Excellent communication and stakeholder management abilities. Self-motivated mindset with strong ownership and problem-solving capabilities. Desirable Previous startup or scale-up experience, ideally within fintech or financial services. Familiarity with MFSA or broader EU financial services regulatory frameworks. Exposure across multiple business functions including operations, finance, compliance, HR, or legal. Postgraduate qualification in Business Administration, Finance, or a related field. Key Competencies Strong operational and process-building mindset. Ability to work effectively in ambiguous and evolving environments. Excellent strategic and hands-on execution capabilities. High levels of professionalism, integrity, and accountability. Strong stakeholder communication and leadership presence. Adaptable, proactive, and solutions-oriented approach. What Our Client Offers A senior leadership opportunity within a growing fintech startup. Direct collaboration with the Founder and key decision-makers. The opportunity to shape the company’s operational structure and culture. A fast-paced environment with significant ownership and impact. Competitive remuneration package based on experience. Long-term growth and career development opportunities. Locations Malta Remote status Hybrid Employment type Full-time About iTalent PLUS As iGaming recruitment specialists, at iTalent PLUS, we take pride in our role as matchmakers between exceptional talent and forward-thinking employers. From tackling personal decisions to reaching important milestones, our job is to guide you on the path of success. We are fueled by our commitment to excellence and go the extra mile to make sure our clients are fully satisfied with our work. Founded in 2022