Chargeback & Fraud Analyst

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian’s, Malta (Hybrid)

Are you inquisitive, analytical, and experienced in fraud prevention within the online gaming industry? If so, we want to hear from you!

As a Chargeback & Fraud Analyst, you will play a key role in safeguarding our brands by mitigating losses due to fraudulent activities. Your primary responsibilities will include managing incoming chargebacks, conducting detailed account analyses, and running various reports. You will also be tasked with investigating fraud-related cases and bonus promotion abuse in collaboration with other departments and third parties.

We are looking for someone with a keen eye for detail and a methodical approach to identifying past and emerging fraud trends. Your ability to make critical decisions that balance security measures with business growth will be essential to your success in this role.

Please note, this position involves working on a rotating shift schedule, including evenings and weekends.

Responsibilities:

• Ensuring all disputes, RFIs, and CHBs with the different payment providers are accurately registered, actioned, and corrected in a timely manner
• Reviewing incoming fraud alerts and actioning appropriately to stop fraud at an early stage
• Reviewing accounts through various reports to identify, action and prevent bonus abuse
• Running daily reports on payment transactions and new registrations to ensure fraudulent and suspicious activity is spotted early to minimise risk to the company
• Analysing different data across all brands from past fraud accounts to find trends and outline risks
• Undertaking fraud investigations requested by other departments and 3rd parties
• Setting up and maintaining a live record of fraud trends to be shared on a regular basis with the Chargeback and Fraud team and other relevant departments
• Trying to minimise the financial loss of chargebacks by actively contacting players and disputing chargebacks
• Liaising with the team and Line Manager to improve the fraud procedures and processes
• Ad hoc tasks

About you:

• Experience in online igaming (1+ years)
• Experience in a fraud-related role (1+ years)
• Previous chargeback experience and/or SEON knowledge would be considered an asset
• Good Excel knowledge
• Fluent professional level of English (both written and verbal)
• Good communicator who is able to collaborate with other departments at various levels, as well as third parties
• Meticulous eye for detail and analytical mindset
• Ability to work as part of a team and also be accountable for own responsibilities

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package including a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays
  
  

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritise efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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