Change Management Consultant

Position: Change Management Consultant: IV (Lead)

Location: Remote (EST)

Duration: 6 months

Description

:The client's IT Planning, Insights & Execution organization is seeking an experienced Change Consultant to support strategic transformation initiatives across ServiceNow platform optimization, Enterprise Service Management (ESM), and Technical Operations, including foundational capabilities such as CMDB, data quality, governance, and operational modernization

.This role partners closely with Product Managers, Program/Project Managers, technical SMEs, and cross-functional leaders to drive adoption, readiness, and effective stakeholder engagement across high-visibility, enterprise-wide changes. You will apply advanced change management methods to develop and execute strategies, plans, communications, and enablement that support successful adoption of new processes, technologies, and ways of working. Your efforts will help ensure organizational readiness, minimize resistance, and maximize value realization for complex, large-scale transformations

.
Primary Responsibiliti

esStrategy & Assessme

• ntMonitor planned and active project and initiative roadma
• psApply a structured, enterprise-grade methodology to lead change management activiti
• esPerform change management and stakeholder impact assessmen
• tsProactively identify change risks, readiness gaps, and mitigation strategi

es
Planning & Execut

• ionCreate and execute comprehensive change management strategies, plans, and deliverab
• lesDevelop user enablement content that prepares impacted teams for new processes, data standards, and system capabilit
• iesTrack, monitor, and report change progress, issues, and organizational adoption lev

els
Collaboration & Coac

• hingConsult, advise, and coach project teams, stakeholders, and leaders to drive strong sponsorship and consistent messa
• gingPartner with Product Managers, Program Managers, ServiceNow, Standards & Governance Office, and technical SMEs to ensure alignment across transformation workstr
• eamsPromote accountability and continuous improvement within project and change activi

ties
Measurement & Repo

• rtingEstablish success metrics and leading indicators aligned to adoption, experience, and business out
• comesTrack and report stakeholder feedback, adoption trends, and resistance p
• ointsSupport benefits realization and post-go-live reinforcement ef

forts
Required Skills & Expe

• rience7+ years of experience leading organizational change efforts, ideally in technology, IT operations, or enterprise service management enviro
• nmentsHighly proficient in advanced change management methods, frameworks, and tools (ADKAR, Prosci, Kotter,
• etc.)Experience supporting large-scale, complex transformations involving systems like ServiceNow, operational process redesign, and organizational
• shiftsAbility to manage multiple concurrent complex initiatives from assessment through adoption and reinfor
• cementStrong understanding of adult learning, instructional design, and enablement prin
• ciplesFamiliarity with project management approaches, including agile, and phases of the project lif
• ecycleExceptional communication skills (written, verbal, and visual) with ability to tailor messaging to diverse aud
• iencesExcellent active listening, facilitation, and relationship-building
• skillsAbility to influence without authority and guide stakeholders toward a shared vision and behavioral
• changeStrong problem-solving and root cause analysis
• skillsAbility to drive clarity, alignment, and adoption across cross-functional

teams