Casino Service Technician

Job Title: Casino Service Technician (Travel Required) Department: Casino Operations Reports To : Director of Operations - Casino Status : Non-Exempt Location: Oklahoma Sign-On Bonus for this position: New hires are eligible for a $2,000 sign-on bonus, paid in two installments: $1,000 after successful completion of the first 30 days of employment and an additional $1,000 after successful completion of the first 90 days of employment. WHO WE ARE: Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington, Valicy represents a bold new chapter in gaming innovation. Formerly known as Grover Gaming, the rebrand reflects a renewed commitment to exploring what’s possible in land-based gaming. As a developer and distributor of engaging electronic gaming experiences, the work is guided by clear mission, vision, and values, with a shared focus on being relational, excellent, and innovative. There’s a FIGHTER mindset behind how things get done, showing up focused, taking ownership, working as a team, and pushing for better outcomes every day. Collaboration, creativity, and long-term partnerships are central. It’s an industry that never stands still, and there’s genuine excitement about building what’s next as we enjoy the journey together. SUMMARY: The Casino Field Service Technician position is a service technician and relationship-focused role with daily travel within a designated territory. The Casino Service Representative will perform preventive maintenance to all machines to ensure they are functioning accurately, troubleshooting and repairing games and associated systems when a malfunction occurs. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. RESPONSIBILITIES: Troubleshooting: ● Install, configure, troubleshoot, and update our cutting-edge products at various casino locations. ● Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands-on testing. Diagnose and resolve any tech-related issues promptly and efficiently. ● Swiftly document incident reports and maintain meticulous maintenance records in accordance with our guidelines, ensuring clarity and precision in every entry. ● Consistently update and manage daily/weekly technical logs, keeping a keen eye on the details. Customer Focused: ● Understand company Mission, Vision, and Values and be an ambassador of MVV. ● Responsible for keeping current clients satisfied and delivering exceptional customer service. ● Be the primary point of contact and build long-term relationships with customers. REQUIREMENTS: ● Minimum age of 21; must possess a valid driver's license and the ability to secure and maintain necessary gaming licenses (assistance provided). ● Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission (extensive background check) ● 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification. ● Strong interpersonal skills, including the ability to influence others. ● Excellent oral and written communication skills to be highly communicative and responsive. ● Strong troubleshooting skills with an understanding of network connectivity. ● Proficiency in the safe and appropriate use of hand and power tools. ● Able to lift, maneuver, and transport heavy machines (up to 400 lbs), with supportive equipment. ● Proficiency in windows, using CRMS, (Hubspot, NetSuite) for data entry and documentation tasks. ● Capability to oversee conversion projects or setups with minimal to no guidance. ● Commitment to upholding exemplary customer relations, both internally and externally. ● Willingness to work flexible hours, including overtime, weekends, on-call, evenings, and holidays. ● Up to 75% local travel required. Strongly preferred: ● Casino industry background. ● Experience in land-based gaming. ● Has the ability to effectively work in a remote environment to fulfill your role on the team. ● Able to analyze and interpret floor map schematics. ● Basic electrical and networking knowledge. This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.