Case Management Advisor

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas. NURSES WANTED! Location: Constanța, Romania Reports To: Care Advisor Team Lead Contract: 2 years FTC Want to step away from high-pressure hospital shifts and regain your work-life balance—no nights, no burnout, and real international career growth? Join International SOS as a Case Management Advisor and be part of a global healthcare network supporting TRICARE patients across Europe. You will play a key role in our Near Patient Program—connecting patients and providers using your clinical expertise to deliver high-quality care every step of the way. Based in Constanța , this hybrid role offers the best of both worlds: around 50% on-site across local hospitals and 50% working from home. Key responsibilities You will support TRICARE patients receiving care across Romania, focusing on case management, coordination, and advocacy rather than hands-on treatment. Manage inpatient cases, producing clear, compliant reports throughout the patient journey Liaise with doctors and providers to gather clinical updates and ensure coordinated care Flag and escalate any concerns around quality or safety of care Support patients on-site with communication, guidance, and reassurance Ensure medical records are accurate, complete, and aligned with case details Build strong relationships with local providers to improve patient experience Collaborate with internal teams on quality, provider standards, and case updates Contribute to service improvement, incident reporting, and overall care quality About you We are looking for a nurse who thrives in a dynamic, patient-facing environment, someone with empathy, integrity, and strong communication skills who takes pride in delivering excellence across borders. Registered General Nurse (or equivalent) with at least 3 years’ post-registration experience. Registered and eligible to practice in Romania. Minimum diploma-level qualification or equivalent professional portfolio. Fluent in Romanian and proficient in English (spoken and written). Strong communication and interpersonal skills Proficient with Microsoft Office and comfortable using digital case management systems. Must own a car and hold a clean, valid driver’s license. Able to travel locally around Constanța and the surrounding region, with occasional national travel. Why Join International SOS? A supportive and inclusive culture that values your wellbeing and professional growth. No night shifts, giving you true work-life balance. Structured career development, with opportunities for progression and global exposure. The chance to thrive in a multicultural, mission-driven organization that makes a real difference in people’s lives. Competitive salary and benefits in line with experience. At International SOS, we celebrate diversity and foster inclusion on a global scale. Every colleague is encouraged to bring their personal best — supported by a network that prioritizes quality, compassion, and collaboration. Join us and make your nursing expertise count, not only in patient care, but in improving healthcare experiences worldwide. #Europe #LI-Hybrid By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now!