Cancellation Specialist

Your Role: Manage the organization, processing, and storage of agreements and related documentationacross multiple systems and applications. Support the integration and maintenance of document storage processes across all businessentities. Prepare and provide complex calculations and financial analyses related to agreements,commitments, and account obligations. Ensure applicable minimum commitments and related contractual requirements areaccurately tracked and communicated to Finance Manage and execute special projects across Legal, Finance, Sales, and other departmentsassigned and handle sensitive and confidential information in accordance with Sangoma policies and standards Respond to internal requests for access to executed agreements and supporting documentation. Support the preparation of documentation packages related to disputes, escalations, or other business matters. Collaborate cross-functionally with Finance, Sales, Operations, and other internal teams to resolve issues and support business needs Your Background: Experience using CRM, workflow, or document management systems; ability to quicklylearn new platforms. Experience reviewing agreements, account documentation, or financial records preferred. At least one year of experience in finance operations, risk operations, compliance, servicing,or a related function. Strong analytical skills with the ability to calculate, reconcile, and document accountactivity, buyouts, or past due balances accurately. High attention to detail with strong organizational and documentation practices. Ability to manage competing priorities and perform in a fast-paced, agile environment. Independent, resourceful, and able to exercise sound judgment in decision-making. Andmust be able to successfully clear a background check.