Call Center Representative - Baton Rouge, LA - Remote

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Salary up to $41,600 per year Generous and flexible vacation policy 401(k) employer match and comprehensive health benefits Opportunity for career advancement through leadership and technical development academies Primarily remote position with flexible work hours Supportive work environment that values collaboration and innovation What To Expect (Job Responsibilities) Handle a high volume of inbound calls and provide accurate assistance to healthcare providers Meet performance standards, resolving 92% of provider calls within 3-5 minutes Communicate professionally and efficiently to resolve provider issues Accurately log and track all call interactions in the designated call tracking system Collaborate with team members to meet departmental goals What Is Required (Qualifications) High School Diploma or equivalent (GED) 1-2 years of experience in customer service or a call center environment Basic proficiency with Microsoft Office applications (Outlook, Word, Excel) Experience working with Medicaid programs Familiarity with medical claims processing or review How To Stand Out (Preferred Qualifications) Previous experience in a healthcare-related call center Advanced proficiency in Microsoft Office applications Knowledge of Medicaid billing and policy requirements Strong problem-solving skills in fast-paced environments Experience with call tracking systems #HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #FlexibleBenefits #ResonanceCXPartners