Join Our Team at Red Rocks Credit Union!
Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU, we're more than banking-we're about enriching lives™, including yours.
Why You'll Love Being a Red Rocker:
Flexible PTO & 11 Paid Holidays
Health & Wellness
: Fortune 500 medical plans + 2 mental health days
Extra Perks
: Birthday PTO, paid volunteer time, milestone bonuses
Financial Growth
: 401(k) match (100% on first 3%), tuition reimbursement
Career Development
: Clear career pathing and ongoing training
What You'll Do:
Serve as a financial guide, helping members solve problems and achieve their financial goals
Handle inbound calls, chats, and online communications with professionalism and care
Process transactions, verify member identity, and provide accurate account information
Open deposit accounts and refer members for loan products
Resolve complaints and disputes according to policies
Maintain call center standards (hold times, handle times, service levels)
Build personalized member relationships through active listening and expert guidance
Assist with remote requests such as wire transfers, account closures, and service tasks
Collaborate with team members to deliver exceptional service
What We're Looking For:
High school diploma or GED
Strong communication skills
Commitment to excellent member service and professionalism
Accuracy and attention to detail
Ability to maintain confidentiality and follow compliance standards
Team-oriented mindset with a positive approach
Willingness to learn financial wellness and credit union products
Work Environment:
Hybrid work structure with remote flexibility
Weekly in-office requirement (Tuesdays and Thursdays required)
Additional in-office days may be required based on team or business needs
Occasional branch presence for collaboration and training