Call Center Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Health Insurance Technology

Why Consider This Job Opportunity

• Salary up to $19.00/hr. for Spanish Bilingual representatives, plus performance incentives
• Full-time, seasonal role with paid training
• Performance and attendance-based incentives in addition to base pay
• Convenient remote work environment
• Collaborative and supportive team atmosphere
• 401K match and Individual Coverage HRA (ICHRA) provided
  
  

What To Expect (Job Responsibilities)

• Handle inbound and outbound calls, ensuring the highest level of customer service
• Manage customer accounts and provide technical support
• Perform application data entry and respond to online chat inquiries
• Follow defined procedures and policies while demonstrating creative problem-solving skills
• Adhere to regulated guidelines for communications across all channels
  
  

What Is Required (Qualifications)

• Must be 18 years of age or older
• Moderate to advanced computer skills with a high level of comfort learning new technology
• Excellent verbal and written communication skills
• Committed to full attendance during a paid 3-week training period
• Dedicated, private, and secure workspace with high-speed internet connection
  
  

How To Stand Out (Preferred Qualifications)

• Previous experience in customer support or technical support roles
• Familiarity with Group and/or Individual health insurance or the Affordable Care Act
• Experience working in a call center environment
• Knowledge of CRM systems and practices
• Spanish bilingual skills are a plus
  
  

#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #PerformanceIncentives

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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