About this role
LMW , on behalf of its client in the banking sector is looking for a Call Center Employee to join their team. The role's key responsibilities are as follows: Provide customer support via telephone, email, and online chat regarding banking products and services. Process and execute banking transactions in accordance with internal procedures. Assist customers with e-banking and mobile banking services. Handle card cancellation requests due to loss or theft. Manage and register customer requests across the full range of banking products and services. Resolve customer inquiries and provide appropriate solutions. Handle customer complaints and ensure timely issue resolution. Collaborate with internal departments to effectively address customer needs. Inform existing and prospective customers about available banking products and services. Promote banking and insurance products in a consultative manner University, College, or High School Diploma. Strong digital literacy and computer skills. Fluency in Greek and good command of the English language. Reliable internet connection. Availability to work on a 24/7 rotating shift schedule. Excellent verbal and written communication skills. Customer-oriented mindset with a results-driven approach. Strong teamwork and collaboration skills. Previous experience in a customer service or contact center environment will be considered an asset. Competitive monthly remuneration package. Company-provided equipment. Hybrid working model (3 days on-site and 2 days remote). Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team. Salary progression linked to the acquisition of new service competencies. Ongoing training within one of the most dynamic sectors of the financial services industry. Opportunities to develop organizational and leadership skills. Professional certifications in insurance, investment, and lending products. Career development opportunities within the organization. Modern, collaborative, and friendly working environment.