Job Title:
Remote Call Center Agent
Hourly Pay:
$18 - $24/hour
Summary:
We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.
Job Responsibilities:
Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
Assist callers with basic billing questions and guide them through online portals or payment systems
Accurately record call details in internal systems
Send follow-up emails with confirmations or reminders based on call outcomes
Occasionally support inbound calls during high-volume periods
Stay up-to-date on tools and procedures through regular team communication
Qualifications:
Strong verbal communication and listening skills
Ability to follow a script while maintaining a natural, friendly tone
Comfortable with structured workflows and repetitive tasks
Highly organized and self-motivated in a remote work environment
Reliable home office setup, including stable internet and a quiet workspace
Previous experience in call centers or customer service is helpful, but not required
Positive attitude and willingness to learn new systems and processes
Perks & Benefits:
100% remote work, no commuting required
Hourly pay: $18 - $24
Paid training with detailed guides and ongoing support
Flexible shift options, including evening and weekend availability
Collaborative team environment and supportive leadership
Long-term career growth and advancement opportunities