Business Transformation Project Manager

Project Manager, Training Transformation Initiatives Location: Guatemala / El Salvador Work style: WFH Modality : Full-time Who We Are Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. About the Role The Project Manager, Training Transformation Initiatives, is responsible for leading and delivering high-impact transformation projects within the training operations space. This role drives discovery, process improvement, technology adoption, and operational efficiency across training delivery. The position requires close collaboration with cross-functional teams to identify inefficiencies, reduce costs, standardize processes, and improve gross margin — while ensuring successful launches for new clients and new location openings. Key Responsibilities: 1. Discovery & Operational Analysis Conduct structured discovery projects to assess the current state of training operations Identify and document inefficiencies, bottlenecks, and gaps across training delivery workflows Perform time-and-motion studies and data analysis to uncover time savings and cost reduction opportunities Benchmark training processes to support standardization across locations and accounts Deliver actionable findings and prioritized recommendations to leadership 2. Process Improvement & Standardization Design and implement improved training processes that reduce waste and increase throughput Develop standard operating procedures (SOPs) and playbooks for training operations Drive initiatives that directly improve gross margin through cost efficiency and scalability Collaborate with Training, Operations, and Finance teams to align process changes with business targets 3. Technology Implementation Identify and implement technology solutions that improve the delivery of training results Lead end-to-end deployment of tools and platforms within the training environment Coordinate with IT and vendors to ensure seamless integrations Monitor the adoption and effectiveness of newly implemented solutions post-launch 4. Change Management Develop and execute change management plans for training transformation deployments Engage stakeholders at all levels to build buy-in and reduce resistance to change Create communication plans, training materials, and enablement resources to support transitions Measure and report on change adoption to ensure sustainable impact 5. New Client Launches & Location Openings Lead end-to-end project management for new client onboarding within the training space Oversee the operational readiness and successful launch of training delivery at new locations Define and execute launch checklists, timelines, and risk mitigation plans Coordinate cross-functional resources to ensure smooth and on-time go-lives 6. Stakeholder Management & Reporting Facilitate regular project status meetings with internal and external stakeholders Provide timely, clear updates to RVPs and senior leadership on initiative progress Coordinate with client teams for requirements, customization needs, and feedback Work closely with Training, Operations, IT, and Finance teams throughout initiative lifecycles 7. Risk, Issue & Performance Management Proactively identify, log, and manage risks and issues across active initiatives Develop mitigation strategies and escalate blockers as needed Maintain project health dashboards targeting Green status across all workstreams Track and report KPIs, including efficiency gains, cost savings, time reductions, and margin impact Required Experience: 5+ years of project management, operations management, or related leadership experience 2025 PPR Achieving or above Demonstrated experience in process improvement, operational transformation, or training operations Strong analytical skills with the ability to identify root causes and quantify operational inefficiencies Proven track record of managing end-to-end project delivery, including new launches and rollouts Experience implementing technology solutions in an operational environment Skilled in change management and stakeholder engagement at multiple organizational levels Strong communication skills, both written and verbal PMP certification preferred Familiarity with Agile methodologies and project management tools (e.g., Smartsheet, Jira, MS Project) Key success metrics Measurable time savings and cost reductions achieved through discovery and improvement initiatives Gross margin improvement from implemented process and operational changes On-time delivery of project milestones across all active initiatives Successful launches for new clients and new location openings (on time, within scope) Maintenance of project health metrics (targeting Green status) Adoption rates for new technology and process deployments Stakeholder satisfaction scores across clients, internal teams, and leadership Volume and quality of standardized processes and SOPs delivered