Horizon Blue Cross Blue Shield of New Jersey
empowers our members to achieve their best health. For over
90 years
, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the
3.5 million
people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.
About the Role
The role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The incumbent will lead a variety of initiatives, ranging in complexity and scope, within business divisions as well as cross-functional enterprise efforts. The incumbent will draft and review project deliverables and analyses such as value-stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to strategic corporate goals. The incumbent of this position will serve as a strategic consultant and business partner to business leadership. The incumbent will also interact with subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement, and relationship management as well as the ability to deliver significant sustainable business results and drive cultural change.
What You'll Do
Experienced process improvement practitioner with a focus on driving cost reduction
Execute complex process improvement initiatives affecting multiple functions or businesses with minimal supervision or guidance
Serve as a dedicated resource working directly with division leaders and staff to support process improvement
Influence senior leaders to make informed decisions
Lead project teams comprised of peer-level resources (changed order)
Report and communicate the results from process improvement efforts to senior business leaders division teams without direct authority
Act as a change agent/coach to instill and sustain changes
Build positive relationships and credibility with the BPI team and business partners
Engage people and develop them through team work and a high level of participation
Assess change readiness and prepare plans for helping stakeholders through change
Utilize process improvement readiness and prepare plans for helping stakeholders through change
Utilize process improvement principles and tools to achieve significant improvement results
Direct the analyses of process improvement analysts
Drive for high quality results
Process Improvement:
Utilize Lean Six Sigma tools and methodologies to define activities that are aligned with business objectives
Ability to successfully manage multiple complex projects simultaneously
Identify and manage program risks and issues that impact program progress
Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
Develop practical solutions and methodologies to solve complex business and enterprise problems
Effectively coach, mentor and assist Lean, Green Belt and Black Belt-level candidates to certification
Develop internal and external content for leadership team presentations
Ensure deployment of common solutions across divisions and businesses
Identify and present new project opportunities to leadership
Strategic thinker that can assist in the prioritization of process improvement opportunities
Develop and share best practices among fellow process improvement coaches and customer
Financial Management:
Partner with Finance and Business to develop and track project metrics
Develop business cases using ROI models
Develop control plans and monitor performance and improvement in key metrics
Deliver significant operational improvement and financial benefits to meet annual targets
Core Individual Contributor Competencies
Personal and professional attributes that are critical to successful performance for Individual Contributors.
Building a successful team Communication Facilitating change Gaining commitment Innovation
Managing conflict Adaptability
Technical/professional knowledge
What You Bring
Education/Experience:
High School Diploma/GED required
Bachelor degree preferred or relevant experience in lieu of degree
Requires a minimum of 8 years business process improvement or process redesign experience
Healthcare background highly preferred.
Additional licensing, certifications, registrations:
Qualified Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality). Master black Belt Preferred
Knowledge:
Healthcare industry experience preferred
Experience in a multi-divisional corporate environment desired
Strong knowledge of change management principles and strategies as applied to people and process
Proven project management and process improvement skills including strong knowledge of Lean and Six Sigma methodologies
Strong proficiency with Minitab and/or other statistical software
Must be proficient in MS Office products (Word, Excel, PowerPoint, Visio)
Skills and Abilities:
Ability to lead the work of others in large cross divisional teams
Excellent verbal/ written communication skills required for executive level updates
Excellent presentation/facilitation skills
Demonstrated ability to create strong working relationships with others
Ability to gather, synthesize and analyze data and draw logical conclusions
Strong project management experience
Well organized and results-driven individual
Travel (If Applicable):
Occasional travel may be required to alternate Horizon sites.
Why Horizon?
At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!
Salary Range:
$109,600 - $149,625
This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:
Comprehensive health benefits
(Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement
Disclaimer:
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.