Business Operations Specialist

Description AllOne Health is in the business of care; and service is what matters most. As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees. By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP). We are currently seeking a Business Operations Specialist to work remotely. This is a full-time, exempt position. POSITION SUMMARY: The Business Operations Specialist is a core member of the regional operational team focused on supporting leadership (Regional Vice President, Relationship Director, Senior Clinical Consultant) with high-level operational, financial, and strategic responsibilities. This role centers on maintaining efficient operations, managing financial monitoring and contract renewals, and ensuring project alignment with corporate strategies. The Business Operations Specialist plays a critical role in maintaining efficient operations, contract profitability health and fulfillment of strategic initiatives. What You'll Do: Operational Support Manage the report(s) that support the Regional Vice President, Executive Operating Director, Client Relations Director, and Senior Clinical Consultant with day-to-day operational tasks. Support smooth communication and alignment between the regional leadership team and other functional departments (e.g., finance, HR, marketing, operations). Coordinate supply and equipment inventories Manage schedules such as clinical schedules, on-call schedules, holiday schedules, and recurring meetings Support the contract management process proactively from implementation, onboarding, renewals, mid-cycle changes, and off-boarding. Coordinate internal meetings and communications across departments Provide day-to-day administrative support to team members across the business unit Provide administrative and practical support to customers and external entities as required. Financial Support Assist in monitoring and communicating billing changes through the annual review and renewal process for each customer within the business unit. Manage monthly manual billing schedules for fee for service customers Partner with business unit operational leaders and the finance team to support collection efforts including demand letters Systems Support Support the project management office with regional and enterprise projects as needed and appropriate Ensure regional projects are executed in accordance with corporate strategies. Be skilled and proficient in Smartsheet to support enterprise and regional projects, ensuring deadlines are met, deliverables are achieved, and resources are allocated effectively. Maintain the SharePoint site and resources to promote the electronic organization and easy access to information of the regional business unit. Provide technical and facilitator support for enterprise-based webinars QUALIFICATIONS: A bachelor’s degree is required, preferably in business administration, management, or a related field. Demonstrated experience in operational oversight, financial monitoring, and project coordination. Proficiency in managing cross-functional collaboration and aligning projects with corporate strategies. Strong operational management and organizational skills to maintain efficient day-to-day operations. Financial acumen to assist with billing processes, contract renewals, and budgetary monitoring. Exceptional communication skills to support internal coordination and external customer service. Ability to manage schedules, ensure compliance, and oversee key projects with attention to deadlines and quality standards. Proficiency in technical tools and the ability to facilitate webinars and maintain resource platforms such as SharePoint and Smartsheet. Company Perks: We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off Thinking about your future? – We have a 401(k) retirement program with a company match Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family …and many more! AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.