Business Operations Associate

About the Role: A highly organized, proactive, and detail-driven Business Operations & Growth Associate is needed to support the operational backbone, relationship management, and business development workflows of a hospitality-focused design and creative studio. This role focuses on keeping relationships warm, follow-ups consistent, systems organized, and opportunities visible so nothing falls through the cracks. Beyond task execution, the associate is expected to take initiative, suggest ideas, and translate high-level direction into clear actions, templates, and workflows. This role is ideal for someone who thrives in early-stage environments where systems are still evolving and who enjoys bringing structure, follow-through, and operational clarity. Key Responsibilities: Business Development, Outreach & Relationship Management • Track professional connections including where they were met, context, and next touchpoints. • Draft and schedule thoughtful follow-up messages after meetings, conferences, and introductions using the principal’s voice. • Manage light LinkedIn outreach and follow-ups with approved messaging. • Classify relationships (warm, cold, dormant) and track next actions. • Maintain outreach logs and follow-up schedules to ensure opportunities are nurtured. • Suggest outreach approaches and follow-up systems to improve relationship development. CRM & Pipeline Management • Build and maintain CRM systems such as Dubsado or HubSpot. • Track contact details, outreach history, last interactions, and next touchpoints. • Keep CRM data clean, organized, and easy to reference. • Provide simple visibility reports on relationship pipelines and follow-ups. • Recommend improvements to CRM structure or tracking workflows. Studio Operations & Administrative Support • Support proposal preparation with formatting, timelines, and document organization. • Track invoices, deposits, and balances for internal visibility. • Monitor procurement status including orders, shipments, and delays. • Organize vendor quotes, approvals, and project documentation. • Maintain structured folders, trackers, and operational records. • Assist with new employee account setup when needed. • Create templates and systems that streamline recurring tasks. Marketing Support (Execution-Focused) • Repurpose content created by the principal into usable formats. • Prepare and schedule approved content for posting. • Organize captions, images, hashtags, and assets in a centralized system. • Maintain a clean archive of reusable marketing materials. Qualifications & Ideal Traits: • Background in business operations, outreach coordination, studio management, or administrative support. • Experience managing CRM systems and relationship tracking. • Strong written communication skills for professional outreach. • Highly organized, systems-oriented, and detail-focused. • Comfortable executing in another person’s voice and direction. • Proactive, reliable, and able to translate instructions into clear execution plans. • Experience with spreadsheets, trackers, and document organization tools. • Familiarity with Canva or basic content handling is a plus. Working Environment: • Fully remote role working closely with the studio principal. • Flexible, creative environment with evolving systems and workflows. • High autonomy with strong expectations for ownership and follow-through. • Opportunity to help build internal systems and operational processes.