Business Operations Associate

Hey there! KodeKloud is a young, fully remote, bootstrapped startup growing fast. We’re an EdTech SaaS company dedicated to transforming the way businesses upskill their teams in DevOps, Cloud Computing, and IT by offering hands-on, practical learning experience. We’re trusted by over 1 million users worldwide, and were #4 on the Straits Times’ List of Fastest Growing Companies in 2024! As trailblazers in the remote-first workforce, we seamlessly blend work from cozy cafes, sunny beaches, mountain retreats, and vibrant cities or from our company-sponsored home office setups. Our team spans the globe, and we’re all about creating a fun, no-ego environment where everyone can learn, grow, and make an impact. About the Role This is a high-ownership, hands-on role sitting at the heart of our operations. You'll work closely with leadership to keep work flowing, systems running and information accessible across the organisation. If you love building systems, eliminating manual work and making things just work, this role is for you. You’ll love this role if you are someone who enjoys being the “go-to fixer” for operational problems, and wants to grow into a Chief of Staff/Ops Leader role over time 5+ years of experience in operations, work management, or similar systems-heavy roles, with strong systems thinking and the ability to bring structure to ambiguity Hands-on expertise with ClickUp (workflows, automations, dashboards, templates) and comfort using automation tools like Zapier, Make, or similar no/low-code platforms Working knowledge of internal infrastructure management - including asset tracking, software license management, and access/permission controls in a remote environment High ownership and a process-first, detail-oriented mindset - you proactively spot gaps, close loops, and drive things to completion Ability to work independently, manage multiple priorities, and stay organized in a remote, async setup, with clear and confident communication in English Nice to Have Experience in a fast-paced startup or remote-first company Exposure to other operations areas (HR, finance, rev ops, or similar) Prior involvement in setting up internal tools, playbooks, or knowledge bases Experience creating leadership or board-level materials Own & Improve Internal Systems Manage and improve how work is organized and tracked across teams Manage and optimize tools like ClickUp (workflows, automations, dashboards, templates) Help build a central “Work Hub” and single source of truth for projects and priorities Keep plans, cadences, and changes up to date so work keeps moving and nothing falls through the cracks Maintain a simple, usable playbook library for recurring workflows Drive Automation & Efficiency Identify repetitive/manual steps in current processes and propose automation opportunities Build and maintain simple, scalable automations using no-code/low-code tools Make sure automations are stable, documented, and safe from a data/access point of view Help reduce tool sprawl and keep an eye on license usage and cost Manage Internal Infrastructure Oversee hardware/software asset tracking Handle software licenses, renewals, and optimization Maintain basic access controls and permissions Provide Operations Support Support the COO in preparing clean, accurate materials for leadership, board, and investors Own day-to-day vendor and contract housekeeping (tracking, renewals, paperwork) Help maintain the KodeKloud OS Handbook so it reflects up-to-date ways of working Provide Central Services Help set up and refine shared service “pods” and clear request paths for internal teams Track incoming requests and basic capacity so work is balanced and expectations are realistic Add simple quality checks so outputs from these services are consistent Keep internal knowledge and links organized so they’re easy to find and use Be a Problem Solver Jump into research and execute solutions special projects coming from the COO’s office (e.g., new tools, new processes) Support internal comms and rollouts when new systems, processes, or tools go live Continuously look for ways to make the organization more efficient Work at the center of how the company runs – this role sits in the COO’s office and directly shapes how KodeKloud operates Solve real, messy problems – automate workflows, fix broken processes, and build structure where none exists High ownership, low bureaucracy – if you see something broken, you have the autonomy to fix it and drive outcomes Build skills across systems, automation, and operations – ideal if you want to grow into a strong ops generalist or future Chief of Staff / ops leader Remote-first, async-friendly culture – work from wherever you’re most productive, we care about outcomes, not location A team that values clarity, ownership, and learning – work with smart, low-ego teammates who care about doing great work Benefits that support your life – designed to back your growth, health, and productivity in and outside of work