Business Development Manager - Customs (f/m/x)

At Seven Senders, we connect people and markets and make international shipping a simple matter. As the leading platform for cross-border parcel delivery in Europe, we support e-commerce companies in their growth and shipping excellence, serving clients such as Flaconi, Shop Apotheke, and Tamaris with a team of 200 professionals. Our customs clearance solution is one of our most exciting growth areas. We offer e-commerce businesses a seamless, end-to-end customs and shipping service covering the UK, Switzerland, Norway, all through one platform, one integration, and one contractual partner. No stress, no hidden fees, no complexity handed down to the end customer. We are looking for a Business Development Manager to own the growth and success of our customs solution in the market. This is a hybrid role that combines business development, project management, and product expertise. You will work closely with Sales, Key Account Management, and Product teams to bring new clients on board and make sure our customs offering keeps getting better. A core part of this role is driving the next wave of automation at Seven Senders — using AI tools such as Claude (Cowork and Claude Code) to automate client onboarding and recurring operational workflows. The essence of your role Own the success of our customs solution as a product, managing its performance and growth in the market. Guide clients from initial prospecting through to successful implementation, making sure every stage runs smoothly. Join client meetings with the Sales team as a subject matter expert, showcasing the value of our customs solution. Collaborate with Sales and Key Account Managers to design and deliver custom solutions that meet client needs and exceed expectations. Contribute ideas to improve our customs SaaS application, working closely with the Product team to stay competitive and aligned with customer needs. Drive the next wave of automation in customer onboarding by designing and implementing workflows with AI tools such as Claude (Cowork, Claude Code) to automate documentation, onboarding steps, and repetitive operational tasks, making onboarding faster and more scalable over time. This is what you need to succeed University degree (Bachelor or Master), ideally in Business Administration (BWL), Economics (VWL), Management, Engineering, Industrial Engineering (Wirtschaftsingenieurwesen), or a comparable analytical discipline with a strong academic track record. Experience in business development, project management, or account management; a background in logistics, customs, or a related field is a big plus Analytically strong, highly motivated, and a true self-starter, you identify topics, structure them, and drive them forward on your own initiative, without waiting to be told. Hands-on affinity for AI tools: ideally, you are already using Claude (Cowork, Claude Code) or comparable LLM-based tools in your daily work, and are excited to push the boundary of what can be automated in a commercial role. Fluency in German (C1+) and English is required, as you will be communicating with clients and our customs team daily Strong project management skills, with the ability to keep multiple workstreams organised and drive them to completion Strong communication and stakeholder management skills, with the ability to influence and convince across different levels What we offer: Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year. Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses. Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future. Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations. Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability. If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!