Business Analyst III

Business Analyst III – Remote – US

We are hiring at Alliance Enterprises for an experienced Business Analyst III to join our Professional Services team in the US!

Employment Type: Full Time, Salaried Exempt

Experience Advance Level

Salary Range $78,000 - $85,000

Industry Software, Information Technology and Services

This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments.

Alliance Enterprises develops software solutions that make a meaningful difference in the lives of vocational counsellors and the individuals they serve. Since 1981, Alliance has led the way in delivering cutting-edge, people-centered technology backed by exceptional customer service, technical support, and the highest standards of security and data compliance. We are committed to an accessible future and empowering people with the tools they need to succeed.

Here is a little window into our company: Alliance Enterprises was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidates can be based anywhere in the US, working in a remote work model!

What your day will look like:

· Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.

· Coordinates the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.

· Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.

· Coordinates with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work. Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.

· Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.

· Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.

· Consults on the analysis of an application, troubleshoots system problems, and implements solutions.

· Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.

· Develops training curriculum and conducts formal training sessions covering assigned systems module.

· Develops the design and/or review of test cases; processes change requests; and manages a project’s scope, acceptance, installation, and deployment.

· Performs related work as assigned.

About You:

• 4 Year College Degree
• 4-5 Years Experience in business analysis work
• Knowledge of software development life cycle and systems development life cycle concepts; of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and of project management principles and practices.
• Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues.
• Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to supervise the work of others.
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in the US

For further information about Alliance Enterprises, you can visit our website at www.allianceenterprises.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.