Business Analyst, CRM

Posted Friday, April 24, 2026 at 4:00 AM Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a Business Analyst, CRM What you’ll be doing The Business Analyst, CRM is responsible for advocating for & managing change within the CRM lane. They will work closely with the CRM Administrator and internal Sales, Service & Customer Support teams to understand and document requirements while identifying opportunities to enhance the customer experience end to end. What we can offer you Competitive, salary, benefits package, and matching retirement plan. Compensation range: $65,000–90,000 annually (subject to experience)] A friendly, collaborative work environment. Opportunities for professional development & ongoing learning. A chance to be part of a growing organization. Remote work arrangement available for applicants who are not local to a Buckland office. You will be responsible for Collaborate with various internal and external stakeholders to identify opportunities to implement changes to business practices with process improvements and/or technology to enhance existing processes and implement automation. Partner with the business to understand and translate needs into formal requirements, user stories, acceptance criteria, solution designs, specifications, process flows, business rules, testing plans, training materials, and other standard documentation. Work alongside the Sales, Service & Customer Support teams to evaluate the impact of new or updated functionality within the CRM, ensuring systems are updated or adjusted to maintain data integrity and streamline workflows. Execute & support testing, rollout, and validation of new internal solutions. Provide operational support to end users following change management. Lead and execute project planning activities such as managing project schedules, gaining acceptance of milestones, engaging with project participants, ensuring adherence to accepted timelines and updating stakeholders on progress. Leadership Responsibilities N/A What we need from you Completion of a Diploma/Degree in Business Systems/Information Technology/ Business Analysis/Project Management, or similar discipline. Minimum 2 years of Business Analysis experience with proficiency in gathering business requirements, performing gap analysis, writing user stories & defining acceptance criteria. Prior experience with Microsoft Dynamics 365 Sales, Customer Service, Finance, and/or Dual Write. Familiarity working with Microsoft Power Platform (PowerApps, Power Automate, Power Pages, Power BI, or Copilot Studio). Intermediate proficiency in Microsoft Excel including Pivot Tables, VLOOKUP / XLOOKUP, and IF statements. Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders. Excellent problem solving and decision-making skills. Experience working in an Agile software development environment is an asse Must be legally eligible to work for the Company at all times. Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX. Want to apply? Get in touch today Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [email protected]