Senior ITSM Business Analyst
Contract Length: 3-months initial (likely to extend)
Location: Hertfordshire (Hybrid but largely remote)
Day Rate: £550 Inside IR35 (TBC)
Start Date: ASAP
We're looking for an experienced Senior ITSM Business Analyst to support a major Service Operations transformation programme. You'll play a key role in defining and standardising IT Service Management processes across a complex enterprise environment, working closely with stakeholders, ServiceNow teams and Managed Service Providers to design future-state operating models and drive service improvement initiatives.
This role is ideally suited to someone with strong ITIL and ServiceNow experience who enjoys process design, workshop facilitation and working across both business and technology teams to deliver meaningful operational change.
Key Experience Needed
Key Responsibilities
Senior ITSM Business Analyst
Contract Length: 3-months initial (likely to extend)
Location: Hertfordshire (Hybrid but largely remote)
Day Rate: £550 Inside IR35 (TBC)
Start Date: ASAP
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