Business Analyst

Location: Wauwatosa, Wisconsin (Hybrid: This position requires 3 days/week in Markel’s Wauwatosa WI office, 2 days/week remote work from home.) Job Type: Full-Time Target Salary Range*: $67,000 - $91,000. *This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary Position Overview: The Business Analyst is a key member of the solution delivery team, partnering closely with business stakeholders, product owners, and technology teams to deliver high-quality solutions aligned to business strategy. This role is responsible for understanding business needs from an end-user perspective, translating those needs into clear, actionable requirements, and ensuring solutions are effectively designed, tested, and delivered in an agile environment. The Business Analyst serves as a liaison between business and IT, supporting both project-based initiatives and ongoing operational needs, with a strong focus on process efficiency, system effectiveness, and regulatory compliance within MPL insurance products. What You’ll Be Doing Serve as a primary liaison between business partners and cross-functional technology teams, advocating for business objectives while balancing technical considerations Elicit, analyze, and document business and functional requirements, user stories, use cases, and process flows Facilitate requirements workshops and stakeholder discussions to align on scope, priorities, and outcomes Translate business requirements into clear acceptance criteria and execute or support user acceptance testing with full traceability Perform analysis and provide ongoing support for policy rating, issuance, and related insurance systems, ensuring alignment with business rules and state filings Identify opportunities to improve business processes, workflows, and system usage to increase efficiency and effectiveness Clearly communicate findings, recommendations, risks, and progress to stakeholders at varying levels Develop and maintain process documentation, user guides, and reference materials as needed Participate in and support small to large initiatives, balancing project work with operational support Act as a subject matter expert for assigned product lines, systems, or business processes Qualifications: Education : Bachelor’s degree or equivalent experience Experience : 5+ years of experience as a Business Analyst or similar role Experience working within Agile or iterative delivery methodologies Strong understanding of user acceptance testing and quality assurance practices Working knowledge of insurance concepts and policy administration systems preferred Skills: Proven analytical and problem-solving skills with the ability to navigate complex business scenarios Strong experience gathering requirements, performing functional analysis, and documenting business processes Ability to prioritize and execute work independently in a fast-paced, agile environment Excellent written and verbal communication skills, with the ability to translate between business and technical audiences Demonstrated leadership skills, including influencing without authority and supporting cross-functional collaboration Innovative, organized, and self-motivated with a mindset of continuous improvement