Business Analyst

Your mission Key Responsibilities Gather, document, and analyze business requirements Work with stakeholders to understand needs and translate them into functional specifications Create clear documentation (user stories, process flows, business requirements documents) Support solution design and ensure alignment with business goals Collaborate with development and QA teams during implementation Participate in testing and validation of solutions Identify process improvements and recommend optimization opportunities Support project delivery and ensure timelines are met Your profile Required Skills & Experience Experience as a Business Analyst or in a similar role Strong analytical and problem-solving skills Ability to communicate effectively with both technical and non-technical stakeholders Experience with requirement gathering techniques (e.g., workshops, interviews) Familiarity with Agile or Waterfall methodologies Good documentation skills (e.g., user stories, BRDs) Proficiency in tools such as Excel, Jira, Confluence, or similar What we offer Nice to Have Experience in ITSM processes Knowledge of Service Now, Cherwell or other similar tools Good understanding in IT processes (Change, Incident, Problem) Email address