Business Analyst

Job Description This is a remote position. We are seeking a highly strategic, tech-forward Business Analyst to serve as the connective tissue between stakeholders, operations, and IT execution. This role is responsible for identifying business bottlenecks, architecting scalable system solutions, and driving technology initiatives that elevate performance across the entire organization. This is not a passive documentation role. This person must think like an operator. The ideal candidate understands Agency operations deeply, sees operational inefficiencies before they become problems, and can translate business complexity into executable IT projects. Amazon account management, listing optimization, and PPC experience is a strong asset. They must be comfortable challenging assumptions, aligning leadership on priorities, and guiding technical teams toward high-impact outcomes. About My Amazon Guy My Amazon Guy is a thriving digital marketing agency with over 400 employees and a diverse range of clients. Our culture is dynamic, rewarding, and innovative. We are dedicated to helping our clients achieve remarkable sales growth on Amazon while ensuring their peace of mind. Key Responsibilities Strategic Business Discovery & Systems Thinking Conduct structured discovery sessions with department heads, managers, and leadership to uncover root operational constraints Analyze workflows end-to-end to identify friction points, redundancies, and system gaps Differentiate between symptoms and core structural issues before proposing solutions Map current-state vs. future-state processes with scalability in mind Evaluate how each department’s systems impact cross-functional efficiency Proactively surface risks, bottlenecks, and inefficiencies before they escalate Act as a thought partner to leadership in shaping tech-enabled business strategy IT Project Scoping & Execution Leadership Translate business challenges into structured project charters, BRDs, and technical requirement documents Break down complex initiatives into actionable phases, milestones, and deliverables Define measurable success criteria and KPIs for every project Collaborate closely with IT to validate feasibility, technical trade-offs, and resource allocation Guide sprint planning and ensure alignment between business intent and technical execution Oversee project timelines, dependencies, and stakeholder communications Facilitate UAT processes, collect structured feedback, and ensure final solutions meet operational objectives Drive post-launch audits to evaluate impact and optimization opportunities Amazon & Agency Systems Optimization Leverage Amazon expertise to identify automation opportunities in account management, PPC, reporting, content, and client operations Improve internal dashboards, CRMs, reporting systems, and cross-platform integrations Analyze data flows between Amazon, internal tools, and external systems Recommend scalable automation, AI integrations, and efficiency frameworks Continuously audit internal systems to ensure they evolve with company growth Automation, AI & Process Innovation Audit repetitive, manual, or high-friction workflows across departments Design automation frameworks that reduce labor hours and error rates Identify opportunities to leverage AI tools for reporting, QA, content analysis, forecasting, and decision support Develop scalable SOPs tied to system enhancements Evaluate new tools and technologies for potential adoption Balance build-vs-buy decisions for new system implementations Create internal efficiency models that increase output without increasing headcount Cross-Functional Leadership Act as the primary liaison between non-technical stakeholders and IT Communicate complex technical concepts in clear business language Drive alignment between leadership, operations, and technical teams Support change management and training during system rollouts Requirements 4+ years experience in Business Analysis, Systems Strategy, Operations Strategy, or similar high-impact role Strong working knowledge of Amazon Seller Central and/or Vendor Central operations Proven experience leading cross-functional IT initiatives from discovery to launch Strong technical literacy (APIs, automation tools, CRM systems, system integrations) Experience working directly with developers and technical teams Strong documentation and process-mapping skills Excellent executive-level communication and stakeholder management skills Strategic thinker with the ability to balance short-term fixes with long-term scalability Computer engineering/science background or equivalent experience A dual-monitor setup is required (at least 8GB of RAM) Must have at least 25 MBPS internet speed Benefits 40 hours a week, 8 hours a day Competitive salary base Permanent WFH setup Unlimited FREE access to MAG School courses and SOP Library! Work schedule is in EST (Monday-Friday only) Opportunities for professional development and career advancement