Broking Account Handler

Broking Account Handler Are you an experienced Commercial Motor insurance professional looking for your next challenge in a dynamic and supportive environment? We’re looking for a proactive and customer-focused individual to join our growing team, supporting clients with their commercial insurance needs while delivering exceptional service and technical expertise. The Role As part of our broking team, you’ll play a key role in the day-to-day servicing and administration of Commercial Motor insurance programmes. You’ll work closely with clients, insurers, underwriters, and internal teams to ensure policies are managed efficiently, accurately, and in line with regulatory standards. This is a varied and fast-paced role where no two days are the same. You’ll handle both new business and renewals, build strong insurer relationships, support junior team members, and help identify opportunities to grow existing client portfolios. Key Responsibilities Manage and service Commercial Motor insurance accounts for a range of clients. Handle new business, renewals, quotations, endorsements, and policy administration. Prepare and issue professional quotation reports for clients and executives. Liaise with insurers and underwriters to obtain competitive terms and market quotations. Ensure policy documentation is accurate and issued in a timely manner. Process premiums and maintain effective credit control procedures. Manage correspondence, diary activities, and client files in line with company procedures. Support and mentor team members, including the administration team. Build and maintain strong relationships with insurers, underwriters, and clients. Identify opportunities to cross-sell additional products and generate new business leads. Ensure full compliance with FCA regulations and company procedures. Handle customer queries and complaints professionally and efficiently. About You We’re looking for someone who thrives in a busy environment and enjoys delivering outstanding client service. Essential Experience Strong experience within the Commercial Motor insurance market, either with an insurer or broker. Experience handling both new business and renewals. Good understanding of insurance processes, compliance, and FCA requirements. Skills & Attributes Excellent communication and interpersonal skills. Strong organisational skills with great attention to detail. Proactive approach with the ability to use initiative. Ability to prioritise workload and work effectively under pressure. Team player with a collaborative and supportive attitude. Professional and client-focused approach at all times. In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays, increasing with length of service 35 hour working week Opportunity to progress your career across the entire Ardonagh family Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects Pension scheme for when you feel it’s time to retire 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more One day paid volunteering to give back to our communities Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business. We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch. #LI-EM1 #LI-Hybrid #AIB INDX1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page Department General Insurance Role Account Handling Locations Telford- Euston Park Remote status Hybrid Employment Types Permanent, Full Time Salary Dependent on Experience Job Reference 505857 About Everywhen Our journey is a story of continuous growth and evolution. As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs. Founded in 2005 Co-workers circa 5000