Join ECS as a Virtual Customer Support Agent. Our agents choose from many possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include coordinating roadside assistance for stranded motorists, assisting customers in navigating a tax company's website, and assisting individuals in getting a vaccine, in naming a few. Our virtual agents are true professionals with relatable personalities and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company, this is the place for you. If you have the appropriate office setup, we can offer you flexible hours and 100% autonomy.
The starting pay for our agents is $10-14.25/hour for a minimum of 40 hours per week; and $7.25-13/hour for 25 - 39 hours per week (minimum number of hours required is 25). We also include bonuses/incentives-based hours worked. All hours/shifts are available (Days, Evenings, Nights, Weekdays, and Weekends) from which you can choose to work. The earning potential is between $25,000-$40,000 annually if you're willing to put in the time and effort and offer excellent customer support. This is an independent contractor opportunity.
**We will respond to you with a decision within two business days. Please check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Responsibilities
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service.
Committing to and following through on working a minimum number of hours per week
Being accountable in all areas of work with us
Qualifications
Standard Requirements
Customer experience is preferred but not required. Must have excellent communication skills and a positive attitude.
Must have a quiet, dedicated workspace with a desktop or laptop, headset, and reliable wired high-speed internet connection.
Must demonstrate professionalism with excellent typing, communication, and computer skills.
Must be skilled in spelling and grammar rules.
Must be willing to submit to a standard background check, drug test, technology check, and voice assessment.
Must be willing to work hard and strive for high customer satisfaction ratings.
Must be articulate with excellent command of the English language.
Must be 18 years old or older.
Must have a high school degree or equivalent.
Must be authorized to work in the US.
Must reside in the US.
Not eligible to residents of Arka
nsas, California, Connecticut, Maryland, Massachusetts, New York, Oregon,
Washington, DC,
and Wisconsin.
Access to a smartphone for system verification is required.
Technical Requirements
CPU Speed Dual-Core 2.8 GHz or better
Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
No Atom, Celeron, Pentium, or Opteron Processors
Minimum Hard Drive Available Space: 20 GB
Minimum Hard Drive Total Space: 60 GB
Minimum Internet Download Speed: 10 mbs
Minimum Internet Upload Speed: 3 mbs
Maximum Network Latency: 120 ms
Windows 10 (64bit) Operating System
Minimum RAM: 4 GB
You must have a desktop or laptop with an ethernet cable connected to your computer from your router or modem.
Incompatible devices include
Netbooks (Chromebooks, MS Surface, etc.), tablets, and all-in-one computers; all
Mac Machines are not allowed.
Position Details:
Contract
Part-time or Full Time
Flexible work hours are more common for full-time employees, time zones may play a role, and certain industries and markets work around different schedules.
Work Location: Remote
Disclaimer:
ECS is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal or state, or local law. M/F/D/V/LGBTQ+