Brand Strategy Analyst

Location: India (Remote / Hybrid)

Shift: Overlap with US (EST hours required)

Department: Client Success / Strategy

Compensation: Up to 15 LPA

Role Overview

We are looking for a Brand Strategy Analyst to act as the operational and analytical backbone for our senior leadership managing franchisor relationships.

This role sits at the intersection of Client Success, Strategy, and Operations, directly supporting senior leaders working with corporate brand stakeholders. You will ensure that strategic conversations translate into clear actions, flawless execution, and measurable outcomes.

👉 This is not a support role.

👉 This is a force-multiplier role for senior leadership.

What You’ll Own (Core Responsibilities)

1. QBR & Strategic Meeting Execution

• Attend Quarterly Business Reviews (QBRs) and strategic calls with franchisor stakeholders
• Capture structured, high-quality notes (not transcripts — insights)
• Translate discussions into:
• Action items
• Ownership mapping
• Timelines
• Ensure zero drop-off between discussion → execution

2. Cross-Functional Coordination (The Real Value)

You will act as the bridge between Strategy and Execution by working closely with:

• TAM Team → analytics, reporting, insights
• Ad Operations → campaign execution, troubleshooting
• Engineering / Product → bugs, feature requests, platform gaps

Responsibilities:

• Log and manage tickets across Jira / internal systems
• Follow up proactively until closure
• Remove blockers before they escalate

3. Ticketing & First-Pass Problem Solving

• Own the first response layer for incoming support / strategy-related tickets
• Triage issues into:
• Execution issues
• Data/analytics gaps
• Product/engineering needs
• Provide first-level resolution wherever possible
• Escalate with clear context, not confusion

4. Execution Tracking & Accountability

• Maintain trackers for:
• QBR action items
• Strategic initiatives
• Cross-team dependencies
• Ensure deadlines are met — or risks are flagged early
• Drive a culture of “nothing falls through the cracks”

5. Strategic Support to Leadership

• Preparing for QBRs
• Synthesizing insights
• Organizing client communication inputs
• Convert raw inputs into structured outputs (decks, summaries, updates)

What Success Looks Like

• QBRs result in clear execution, not confusion
• Zero missed follow-ups or dropped tasks
• Faster turnaround on cross-functional requests
• Leadership bandwidth increases because execution is handled seamlessly

Ideal Candidate Profile

Experience

• 2–5 years in:
• Customer Success / Account Management / Strategy Ops
• OR Consulting / Program Management / SaaS operations

Core Skills

1. Structured Thinking

• Can convert messy discussions into clear action plans

2. Communication

• Strong written and verbal English
• Able to interact confidently with cross-functional teams

3. Ownership Mindset

• Doesn’t wait for instructions
• Drives tasks to completion

4. Attention to Detail

• No missed action items
• No vague tickets

5. Analytical Comfort

• Able to understand:
• Campaign performance basics
• Data discussions (with TAM teams)

Nice to Have

• Experience in digital marketing / SaaS
• Familiarity with tools like:
• Jira
• Zendesk
• Google Sheets / Looker Studio

Why This Role Matters

This role directly impacts how effectively we serve our largest franchisor clients.

You won’t just be supporting leaders —

you’ll be amplifying strategic execution across the organization.