Brand & Consumer Manger with German

Job Location BUCHAREST OFFICE Job Description Ready to lead and elevate consumer experiences for some of the world’s most iconic brands? Join P&G as a German Consumer Experience Contact Center Manager and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene® . In this role, you will lead, coach, and develop a team of Consumer Relations Specialists , ensuring exceptional service delivery while continuously improving how we serve consumers. If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you. What You’ll Do Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture. Track team performance, service quality, and key operational metrics to meet or exceed targets. Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery. Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues. Ensure consumers are treated with empathy and kept informed throughout the resolution process. Drive process and service enhancements through continuous improvement and change initiatives. Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements. Partner with cross‑functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end‑to‑end consumer journeys. Job Qualifications Excellent verbal and written communication skills in English & German are required Bachelor’s degree / Master’s degree Proven experience in consumer care, customer service, or complaint handling , with demonstrated people leadership experience Strong problem‑solving, and decision‑making skills, with the ability to operate confidently under pressure Experience driving process improvements, service optimization, or operational excellence initiatives Collaborative leadership style combined with strong ownership and accountability Why Join Us? 🌍 Market Leader Stability : Lead consumer care for a trusted global company with long‑term strength and world‑class brands 💰 Competitive Salary & Benefits : Market‑leading compensation, meaningful benefits, and language bonus 🤝 People‑Centric Environment : Lead in an inclusive, supportive culture that values growth and development 🌱 Work‑Life Balance & Wellbeing : Flexible working and holistic wellbeing programs designed for different life stages What’s in It for You - our Benefits Competitive salary package, annual bonus and vacation bonus 🌐Rare language pay benefit: 1800 RON gross/month Private medical insurance & life insurance & 24 Hours Accident Insurance Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments Flexible working schedule & Hybrid Work from Home/Work from Office option Meal allowance and access to our private canteen Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc) Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc. Fresh fruits every day in the office Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue. The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies. Application Process Apply Online : Submit your CV through our career portal Screening : Our Talent Acquisition team will review your application and contact you if shortlisted Assessment : Online assessment and language evaluation Interviews : Virtual and/or in‑person interviews with the hiring team Offer & Onboarding : Successful candidates receive an offer and join our onboarding program We aim to keep the process transparent and efficient, with updates at every stage. Learn more: https://www.pgcareers.com/global/en/hiring-process About P&G We produce globally recognized brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. With operations in over 70 countries, P&G is committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com Apply now and lead consumer experiences that make a real impact. At P&G #weseeequal We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R000146085 Job Segmentation Experienced Professionals Starting Pay / Salary Range