Branch Manager - Massachusetts (4602)

Branch Manager - Massachusetts (4602) Apply Overview Salary Range $125,000.00 - $250,000.00 Commission/year Position Type Full Time Education Level High School Travel Percentage Up to 25% Category Sales Apply Description Position Summary At NewFed Mortgage, our mission is to provide an exceptional mortgage experience at every stage of life. Whether it's a first home, a dream upgrade, or an investment opportunity, we are committed to being a trusted, lifelong resource. That commitment is grounded in our values: integrity, collaboration, accountability, and continuous improvement — and it shows in the way we lead, support our teams, and serve our clients. We’re seeking an experienced Branch Manager to lead the daily operations and overall production of an assigned branch. This individual will be responsible for driving results through leadership, mentorship, and strategic growth initiatives. The ideal candidate brings a strong background in mortgage loan origination, a track record of running a profitable branch, and a genuine passion for coaching others. In this role, you’ll recruit, develop, and support Loan Officers, foster a high-performance culture, and contribute to NewFed’s ongoing success and expansion. Key Responsibilities Lead and manage Loan Officers and operational staff within the branch, fostering a high-performing, service-oriented team environment. Proactively recruit and onboard new Loan Officers, with a focus on growth, retention, and cultural alignment. Ensure all new hires receive thorough training and support, with emphasis on productivity, quality, compliance, and customer experience. Serve as a go-to resource for resolving customer service concerns, loan qualification issues, and day-to-day training opportunities. Analyze pipeline volume and forecasting trends; set clear productivity expectations and track performance using KPIs. Monitor branch performance against revenue goals and budget targets; use financial data to identify areas of strength and opportunity. Stay current on all relevant mortgage regulations and ensure full compliance with industry standards (including TILA, RESPA, GLBA, etc.). Maintain an active understanding of local market conditions, interest rate trends, and regulatory changes that impact borrowers and loan programs. Develop and execute local marketing strategies to promote the branch, attract new borrowers, and enhance brand visibility in the community. Build and maintain strong referral relationships with local realtors, builders, developers, and other key partners. Maintain a personal pipeline of both self-generated and company-provided leads, guiding borrowers through the loan process from application to closing. Take on additional duties and projects as assigned by management to support branch and company-wide initiatives. Supervisory Responsibilities: Provide direct supervision to branch team members, ensuring responsibilities are carried out in alignment with company policies and applicable laws. Oversee all aspects of branch staffing and team development, including interviewing, hiring, onboarding, training, performance management, coaching, and corrective action as needed. Lead with accountability and care - setting clear expectations, recognizing strong performance, and supporting team members in resolving challenges as they arise. Qualifications Skills and Qualifications: High school diploma or equivalent Active NMLS licensure in one or more states 5+ years of experience as a Mortgage Loan Originator (MLO) 2+ years of experience in a supervisory or leadership role within mortgage sales Experience with sales forecasting, pipeline planning, and recruiting is preferred Technical proficiency in Microsoft Office suite required; experience with Encompass LOS strongly preferred Proven ability to lead, support, and motivate a team in a hybrid work environment Demonstrated success in both sales production and team leadership In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines Strong communication skills with the ability to present ideas clearly and effectively Highly organized with strong problem-solving and analytical abilities A commitment to excellence, professionalism, and achieving team goals Physical and Work Environment Requirements Must be able to work for extended periods at a desk using a computer, telephone, and other standard office equipment. Must have access to a quiet, professional remote workspace with reliable high-speed internet for remote workdays. Occasional travel to meetings, training sessions, or company events may be required. Must be able to lift up to 20 lbs occasionally for tasks such as transporting files, office supplies, or marketing materials. Flexibility in schedule may be needed to meet business demands, particularly during high-volume periods or for team supervision. Regular interaction with team members, clients, and leadership in both virtual and in-person settings is expected. Compensation & Benefits Commission: This is a commission-based position, paid in basis points (bps) on closed loan volume, with the opportunity to receive company-provided leads to supplement self-generated volume. Override: Monthly basis points (bps) override opportunity on the funded volume of employees assigned or recruited to the branch. Wage Disclaimer: The wage range listed for this position represents NewFed Mortgage’s good-faith estimate of the range of possible compensation at the time of posting. Actual compensation may vary based on factors such as experience, education, skill level, and location. Benefits Eligibility: Full-time employees are eligible to participate in NewFed’s benefits package and 401(k) plan on the first of the month following 30 days of employment. 401(k) Plan: Includes a company match to support long-term financial goals. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NewFed Mortgage is an Equal Opportunity Employer.