BPO Manager

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Role Summary The BPO Administrator plays a key role in supporting the day-to-day operations of Xometry’s BPO program. This specialist ensures all administrative and compliance-related documentation is complete and accurate, while also serving as a primary point of contact for internal business customers submitting new or updated BPO requests. This position bridges the gap between business functions, BPO vendors, and internal stakeholders (Finance, Legal, HR, and IT), ensuring smooth onboarding, change management, and reporting processes across all outsourcing initiatives. Key Responsibilities Administrative & Compliance Support Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms. Coordinate document flow between Legal, Finance, HR, and vendor teams. Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files). Verify that all required paperwork is completed before onboarding or contract renewal. Business Support & Request Management Act as the first point of contact for business owners submitting BPO requests. Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements). Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR). Follow up with business customers and vendors to ensure smooth communication and timely updates on request status. Operational Coordination Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR. Maintain up-to-date records of vendor performance, project milestones, and billing cycles. Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs. Qualifications Bachelor’s degree in Business Administration, Operations Management, or related field. 2+ years of experience in administrative operations, vendor management, or shared services. Strong organizational and communication skills with a high attention to detail. Ability to handle multiple requests simultaneously and maintain clear documentation. Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems). Experience working with international teams or outsourcing vendors is a plus. Key Competencies Ownership: Takes initiative to follow through on tasks until completion. Collaboration: Effectively coordinates with cross-functional teams. Process Thinking: Understands and documents end-to-end workflows. Customer Orientation: Provides professional, responsive communication to internal stakeholders. Discretion: Handles confidential business information responsibly. #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.