Booking Platform Content & Operations Specialist [Offshore]

About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.

Job Overview:

We are seeking a proactive and detail-oriented Booking Platform Content & Operations Specialist to join our offshore team. This role is essential for supporting the quality of hotel room and rate content on the booking platform, with a focus on room mapping, content accuracy, and hotel-facing operational support. The ideal candidate is proficient in reading and writing English, has prior experience in the travel industry, and is eager to develop technical skills while supporting a dynamic team.

Key Responsibilities:

Room Mapping & Content Quality:

• Support room mapping workflows to help ensure hotel inventory is correctly structured and visible in the booking platform.
• Review hotel room and rate content for accuracy, completeness, and clarity.
• Identify issues such as:
• Missing rates
• Incorrect room assignments
• Blank or incomplete rate descriptions
• Promotions not reflected on the portal
• Discrepancies between the portal and hotel-provided information
• Help validate updates after mapping or content changes are made.
• Coordinate with hotel partners and internal teams to resolve room, rate, and content-related issues.
  

Hotel & Internal Communication:

• Compose concise and informative messages to hotel partners when room or rate content needs review or correction.
• Occasionally initiate phone calls to hotels when rate availability or reservation setup issues require follow-up.
• Communicate issues in clear, non-technical language while ensuring important details are captured accurately.
• Work closely with internal teams to share findings, confirm next steps, and support issue resolution.
  
  

Technical Support & Investigation:

• Follow detailed instructions to search logs and use queries to locate reservation logs. This will be taught as part of onboarding.
• Analyze logs and internal tools to identify discrepancies affecting bookings, room mapping, or displayed rate details.
• Investigate issues related to:
• Missing or misloaded rates
• Incomplete or outdated descriptions
• Incorrect room mappings
• Rate mismatches
• Promotions not reflected on the portal
• Document findings clearly and share relevant details with internal stakeholders for follow-up.
  

Continuous Improvement:

• Collaborate with the booking platform team to suggest improvements to content workflows, support processes, and mapping operations.
• Help identify recurring issue patterns and escalate them appropriately.
• Demonstrate a willingness to learn and grow into more technically oriented responsibilities over time.
  
  

Requirements:

• Strong written and verbal communication skills in English.
• Excellent attention to detail, especially when reviewing content, rates, and room information across systems.
• Intermediate technical aptitude, with a willingness to learn internal tools, logs, and support workflows.
• Problem-solving skills and the capacity to manage multiple tasks in a fast-paced environment.
• Experience working in the travel industry, hotel operations, content operations, or a semi-technical support role is a plus.
• Familiarity with hotel operations, GDS platforms, or rate loading processes is a strong advantage.
  
  

Compensation & Growth:

• Independent full-time remote contractor position with an initial hourly rate of $8, based on experience.
• This role offers the potential to expand your technical expertise within the booking platform team and take on additional responsibilities over time, including deeper involvement in room mapping operations, content quality workflows, and partner support. It also has room to evolve alongside business needs, and we are looking for someone who is adaptable, flexible, and excited to grow with the role as it changes over time.
  
  

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.