Billing Specialist I

BCM One is a global telecommunications and managed services provider that supports partners and customers around the world. Through our SkySwitch platform, we help resellers deliver reliable UCaaS and telecom solutions while we handle the operational and billing complexity behind the scenes. Our teams collaborate across regions, combining deep technical expertise with a strong service mindset, and offering employees the opportunity to work with international partners in a fast growing, technology driven environment. The Billing Specialist I plays a critical role in supporting SkySwitch Partners by managing billing inquiries, resolving invoice discrepancies, and ensuring accurate and timely billing operations. This role works closely with billing, onboarding, and support teams to support smooth monthly bill runs and positive partner experiences. It is a hands-on operational position ideal for someone who enjoys working with numbers, systems, and partner communications while building a long-term career within a global telecom organization. Work Locations: This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the Philippines; it is not eligible for relocation or sponsorship. Hours: Night Shift - 9 pm to 6 am local. (9am to 6pm Eastern US business hours.) What You Will Do: Serve as a primary point of contact for SkySwitch Partners regarding billing inquiries via tickets, email, and calls. Resolve billing tickets across Billing and SkySwitch Stores using tools such as Autotask, ASANA, and Slack. Support monthly SkySwitch bill runs including generating export files, processing manual billing tasks, and validating charges. Investigate and resolve billing discrepancies, credits, refunds, and payment issues in coordination with internal teams. Support accounts receivable processes including auto debit and manual payment processing. Monitor telco and prepaid balances and notify partners of critical thresholds. Maintain accurate billing records and documentation in billing systems and SharePoint. Assist with billing reports and financial documentation for management review. Participate in weekly billing meetings and collaborate with Account Management, Support, Revenue, Sales, and Compliance teams. Identify opportunities to improve billing processes and support best practice development. What You Will Need: Bachelor’s degree or equivalent work experience. At least two years of experience in the telecom industry, preferably in billing or billing support. Fundamental knowledge of telecom billing and reconciliation practices. Strong attention to detail and accuracy when working with billing data. Ability to work independently with minimal supervision. Strong written and verbal communication skills. Comfortable working in a fast‑paced environment and meeting tight deadlines. High level of computer literacy including MS Office and business communication tools. Strong working knowledge of Microsoft Excel including basic functions, VLOOKUP, XLOOKUP, and Pivot Tables. Who We Are: BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP. Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen. When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours. Why BCM One We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture. We Are a Team We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth. We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times. Hard Work is Recognized We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year. We believe in developing our team members and offer many opportunities for training, professional development and career growth. Your Voice is Heard We empower our team members to speak up and look for opportunities in challenges. We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities. How we take care of you: Competitive industry salaries with annual reviews Health Insurance (HMO with 2 free dependents) Generous Paid time off Company retirement plan 13th month pay BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.