Position Summary
The Billing Specialist performs a variety of routine and non-routine, simple to moderately complex billing functions to ensure the proper preparation of accurate, timely bills to customers in accordance with service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts.
While this position may offer remote flexibility, candidates must be available to travel to the office for onboarding, training, and periodic in-person collaboration. Preference will be given to candidates who can work primarily in person at our Rutland location; however, we are open to remote/hybrid arrangements for highly qualified applicants.
The hiring range for this role is $21.00 to $23.00 per hour. Final compensation will be determined based on experience and skills. We believe in transparent pay and career development. This role offers growth opportunities, with clearly defined career paths, regular feedback, skill-building opportunities, and access to internal advancement. Compensation may increase with expanded responsibilities or promotion.
Key Responsibilities
Gains a thorough understanding of all components that make up the operations of Casella Resource Solutions (CRS), including the different lines of business, customer base, equipment, division structure, and services offered by the company to increase efficiency and value in our billing process.
Understands correct procedures for billing and processing sales adjustments for assigned accounts within the billing systems to enable efficient billing processes, and is knowledgeable of Casella’s systems, operations, and processes to supply information upon request of the customer and/or other department.
Audits weight tickets for the current month prior to the month-end close to ensure accurate billing.
Maintains on-time monthly invoicing for all CRS-assigned accounts.
Reconciles monthly rebate accounts associated with assigned customers/vendors and makes any necessary corrections.
Understands how to run billing reporting when necessary.
Assists the Collection department and the finance team with special project assignments as needed.
Maintains monthly customer-specific reporting requirements.
Completes monthly customer-level profit and loss spreadsheet after billing conclusion at the end of the month.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Career Path Definitions & Distinctions
Billing Specialist I:
Demonstrates the ability to complete basic billing data entry, completes non-complex report formatting, shows an understanding of the operations that occur in Casella Resource Solutions, creates invoices, and resolves any billing-related issues.
Billing Specialist II:
Demonstrates the ability to complete accurate, more complex reports, complete complicated rebate transactions, focus on more detailed and complicated weight tickets, receiving reports, pricing structures, and transactions. Performs associated accounts payable for assigned customer accounts in addition to billing. Prepares customer-level profit-and-loss spreadsheets monthly.
Billing Specialist Sr.:
Demonstrates the ability to complete analysis of account billing, has a clear understanding of the relationship between pricing, volume, and vendor changes on accounts. Has the ability to assist account managers and the finance team on items impacting the customer level P & L. Handles work-related projects specific to accounts as assigned by other members of the finance team. Displays leadership and training skills and applies them to the supervision, hiring, training, and reviewing billing roles and processes.
Education, Experience & Qualifications
The ideal candidate will bring strong relationship management skills and a high level of attention to detail, along with proficiency in the Microsoft Office suite—particularly Excel. This role requires excellent verbal, written, analytical, and formal presentation abilities, as well as the capacity to work accurately under pressure in a fast‑paced environment. A thorough understanding of billing transactions and processes is essential.
Candidates must have advanced Excel skills, including experience with Pivot Tables, SUMIFS, VLOOKUP/XLOOKUP, and formula‑driven spreadsheets, and typically possess 3–10 years of experience in billing, accounts payable, accounting, bookkeeping, or large‑scale enterprise billing. Prior experience in the waste industry and previous remote or hybrid work experience are preferred.
A high school diploma or GED is required, while an accounting or finance‑related degree or background is preferred. Additional requirements include the ability to meet specific monthly billing cycle deadlines and legal eligibility to work in the United States.
Attributes
Analytical, team-oriented individual who is attentive to detail, hard worker, creative, trustworthy, adaptable and results-oriented with the ability to see the larger picture while focusing on detailed information.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, Tool Allowance, and More.