Billing Services Manager

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Further information is available at www.paysafe.com . Role Overview The Billing Services Manager leads day‑to‑day billing operations, ensuring accurate, timely, and audit‑ready invoicing across multiple payment products and regions. This role manages a team of billing analysts and partners closely with Finance, Pricing Implementation, Product, Sales and Operations to protect revenue, maintain strong controls, and continuously improve billing processes. Key Responsibilities Lead end‑to‑end billing operations, including off‑statement/manual billing, adjustments, and fee processing across acquiring and payment platforms Ensure invoice accuracy, contractual compliance, and timely billing in line with control and audit requirements Partner with Pricing Implementation and other stakeholders to support pricing updates and correct fee application Oversee billing assurance activities, reconciliations, and issue resolution Maintain strong documentation, SOPs, and evidence to support SOX/audit readiness Manage, coach, and develop a team of billing analysts; set priorities and ensure consistent delivery Drive process improvements and automation to improve quality, efficiency, and scalability Experience & Skills 5+ years’ experience in billing, finance operations, or a related finance role Proven experience leading or managing teams Strong understanding of billing processes, reconciliations, and financial controls Experience working in complex, high‑volume or regulated environments (payments, financial services, or similar) Strong stakeholder management and problem‑solving skills High attention to detail with a continuous‑improvement mindset We offer in return: The opportunity to write the history of a leading and growing multinational company Tailor-made training and ongoing development to help you enhance your skills in the field of online payments Multiple career progression opportunities in a dynamic in-house business Environment where product expertise, professional and personal commitment are rewarded Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) Fun and collaborative working atmosphere Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. Send your CV in English. Only shortlisted candidates will be contacted for an interview. Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.