Billing Operations Supervisor

About Net at Work Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. About this Position The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations while remaining actively involved in the billing process. This hands-on, player/coach role manages a small team and ensures accurate and timely invoicing across a variety of billing models. The role partners with Finance, Operations, and Delivery teams to support billing accuracy, improve processes, and provide visibility into billing activity and open items. This position will also support monthly reviews of billing-related data and assist in researching variances impacting services revenue. Job Responsibilities Billing Operations & Execution Manage daily services billing operations, including time & materials, fixed fee, and recurring billing Actively participate in billing activities, including invoice review, adjustments, and issue resolution Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation Review invoices, credits, and adjustments for accuracy and alignment with contracts Team Leadership Lead and support a small team of billing specialists, including workload management and coaching Help ensure team adherence to billing timelines and internal SLAs Serve as a point of escalation for billing questions and issues Revenue Support & Cross-Functional Coordination Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity Monitor time entry and approval status, following up as needed to support timely billing Provide visibility into unbilled activity and open items impacting billing Financial Support & Analysis Assist with monthly reviews of billed and unbilled activity Support investigation of variances between billing data and financial reporting Partner with Finance to provide detail and context on billing-related items as needed Process Improvement & Systems Identify opportunities to improve billing processes and reduce manual effort Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities Help ensure consistency and accuracy in billing workflows and documentation Job Requirements 5+ years of billing experience, preferably in a professional services environment Prior experience leading or mentoring team members Strong understanding of services billing models (time & materials, fixed fee, recurring billing) Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred Strong attention to detail and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. Compensation and Benefits Base salary range: $90,000 to $100,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: Health and Welfare (Medical, Dental, Vision) Accident, Critical Illness, and Hospital Indemnity Employee Assistance Program (EAP) Life and AD&D Insurance Short- and Long-Term Disability Insurance Flexible Spending Accounts Transportation and Parking Accounts Health Savings Accounts (with company contribution) Retirement Planning (401k with matching contribution) Legal Benefits Identity Theft Protection Pet Insurance Wellness Program Offerings Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. 8 Paid Holidays per year, including 1 floating holiday. The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The Company expects to accept applications for this position until June 30, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. EOE/Diversity & Inclusion Statement Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.