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Job Type
Full-time
Description
Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage.
Responsibilities
Serves Applicants by determining eligibility & hiring requirements; scheduling of new hire orientations; fulfilling requests.
Answers inquiries by clarifying desired information; researching, locating, and providing information as necessary.
Informs applicants by explaining orientation procedures; providing information; appointment scheduling/confirmations.
Fulfills requests by clarifying desired organization / branch goals.
Recognizing opportunities to up-sell positions; provide brief explanation of current jobs to applicants as requested.
Maintains call center database by logging all applicable information.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Not limited to other office tasks as assigned.
Requirements
Job Requirements
Communicate effectively in written and verbal forms.
Organization and attention to detail.
Able to handle sensitive or difficult issues with confidence and in a calm manner without being unduly influenced by intense emotions.
Data Entry Skills.
Must display persistence and dedication to complete all assigned tasks.
Strong problem-solving abilities.
Proficient with the Microsoft Office Suite.
Experience using other standard office equipment.
Skills & Abilities
Good basic math skills.
Strong multi-tasking abilities.
Must be able to contribute to a positive team atmosphere.
Must demonstrate strong customer service orientation.
Must be detail and results oriented.
Excellent communication (listening, speaking, writing) & diplomacy skills.
Results oriented, knowing when to act and when to seek guidance or permission.
Assertive but respectful in communications with clients and team.
Qualifications
High school diploma or GED.
College degree preferred.
Minimum two years of experience working in call center or other related position.
Call Center or Staffing experience a plus.
Must be bilingual (English and Spanish).
This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.