Bilingual VA (Spanish)

About Us At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued. We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team. When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive. We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds. At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of. We are here to help you level up. Job Description This is a remote position. Job Overview: We are seeking a Spanish-bilingual Customer Service Representative to join our team. The ideal candidate will have at least 1 year of experience in a call center setting (BPO) and possess strong communication skills in both Spanish and English. As a Customer Service Representative, you will be responsible for handling incoming calls, capturing accurate caller information, and dispatching messages using our Startel software platform. This role requires a dedicated individual with excellent attention to detail and the ability to thrive in a fast-paced environment. Responsibilities: Answer incoming calls promptly and professionally using our Startel software platform. Capture accurate caller information, including name, contact details, and nature of the inquiry. Dispatch messages efficiently via text, email, and fax to appropriate parties. Conduct live transfers of calls (patch) as necessary to ensure seamless communication and resolution of customer inquiries. Provide excellent customer service by addressing caller concerns and inquiries in a timely and courteous manner. Adhere to company policies and procedures regarding call handling, confidentiality, and data security. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals. Requirements Technical Requirements: Computer with Windows 10/11 Professional operating system. 24-inch monitor or larger for optimal visibility. Hard-wired internet connection (No Wi-Fi) to ensure stable connectivity. Willingness to undergo training on Startel software for call handling and message dispatch. Qualifications: Fluency in spoken and written Spanish and English. Minimum of 1 year of experience in a call center setting, preferably in a Business Process Outsourcing (BPO) environment. Excellent communication skills and a professional phone manner. Strong attention to detail and accuracy in capturing caller information. Ability to multitask and prioritize tasks effectively in a high-volume call environment. Demonstrated problem-solving skills and the ability to remain calm under pressure. Flexibility to work in shifts and adapt to changing schedules as needed.