Bilingual Technical Support Specialist | SaaS (Paris)

Bilingual Technical Support Specialist | SaaS (Paris) Postuler As an Bilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. Major responsibilities : Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux. Familiar with supporting iOS, iPadOS, and Android mobile devices. Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues. Escalation point for Level 1 Technical Engineers Projects Assigned by Leads to help other teams excel. Responsible for Ringover’s IT services. Be available off hours for scheduled maintenance, critical update releases... Required skills and attributes : Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps Experience with integrating software and troubleshooting defects Experience escalating to development/technical leads Understands chain of command within a corporate structure Experience conducting thorough research into technical defects Understanding of API Basics such as POST and GET for research. Overall strong technical background and project management skills are required. Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language. Understands networks, firewalls, se Server dependencies, TCIP, subnets, and databases... Must have professional proficiency in English and either French or Spanish (mandatory). This position is for you if.. You are tech-savvy. You are autonomous and you like to take initiative to learn. You are very organized by nature and like to work with ambition. You strive to exceed your goals. Joining Ringover also means benefiting from advantages designed to ensure you work in the best possible conditions: ❤️ Your health is our priority Premium health insurance fully covered at 100% Moka.care : confidential access to coaches and psychologists ClassPass: hundreds of fitness classes and gyms funded by Ringover 🏠 Get settled wherever you are Remote work + monthly allowance and home office budget (chair + monitor) so you can be as comfortable at home as at the office 🚇 We make your commute easier Sustainable mobility allowance up to €700/year — 50% reimbursement of public transport (Navigo pass) or fuel allowance depending on your commute method 🍽️ Daily life at the office Meal vouchers + company restaurant available in our offices 👨‍👩‍👧 Your family matters too 5 paid “Sick Child” days for children up to 12 years old 🚀 You grow, we support you Ringover Academy + internal AI training programs to keep growing with us For us, compensation is not a taboo topic! We will discuss it very soon 😊. We will offer the most fair compensation based on your experience. Statut à distance Hybride À propos de Ringover Éditeur français de logiciels de centre de contact, Ringover est la solution SaaS tout-en-un idéale pour les entreprises souhaitant révolutionner leurs communications (tel, visio, sms, chat, etc.) et les transformer en un puissant moteur de croissance. Ses fonctionnalités axées sur la productivité et la supervision, sa plateforme intuitive et son intégration simple avec plus de 80 outils métiers (CRM, Logiciels de relation client, etc.) lui ont permis de convaincre plus de 14 000 entreprises dans le monde. Scale-up française en hypercroissance, toujours dirigée par ses fondateurs depuis 2005, Ringover ambitionne de devenir centaure d'ici 2027. Pour accélérer sa croissance, Ringover a levé 20 millions EUR en série B auprès d’Orange Ventures, du fonds Large Venture de Bpifrance et Expedition Growth Capital. Notre vision : Créer une suite d’outils SaaS inégalée, démocratiser l’usage de l’IA dans le quotidien des pôles commerciaux & service client et ouvrir la voie à une véritable révolution dans leurs méthodes de travail ! Ringover c’est aussi une communauté de 38 nationalités, avec plus de 350 collaborateurs qui participent à une belle aventure humaine ! Nous continuons notre expansion mondiale en France, au Royaume-Uni, en Espagne et aux Etats Unis !