Bilingual Spanish-Speaking Virtual Medical Receptionist
Position Type: Full-Time
Work Schedule: Monday–Friday
Work Hours: 8:00 AM – 5:00 PM PDT
Compensation: $6–$8 per hour (depending on experience)
Work Setup: Remote
Preferred Location: Philippines or Latin America
Job Code: BR-PTOT
About the Opportunity
Our Client is a growing healthcare organization dedicated to helping patients improve their quality of life through specialized rehabilitation and therapy services. Their team is committed to delivering exceptional patient care, outstanding customer service, and a seamless healthcare experience.
They are seeking a highly professional, detail-oriented, and bilingual Spanish-speaking Virtual Medical Receptionist to support our busy outpatient healthcare clinics. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping patients, and has experience with healthcare administration.
Key Responsibilities
Inbound Call Management (Top Priority)
- Serve as the first point of contact for patients calling the clinic.
- Manage a high volume of inbound calls professionally and efficiently.
- Answer patient inquiries, provide information, and route concerns appropriately.
- Minimize missed calls and reduce patient wait times during busy periods.
Patient Scheduling
- Schedule, reschedule, and confirm patient appointments.
- Coordinate provider availability and clinic schedules.
- Ensure accurate patient information is entered into the system.
- Assist patients with appointment-related questions and requests.
Insurance Verification & Eligibility Checks
- Verify patient insurance coverage and benefits.
- Perform eligibility checks using insurance portals and systems.
- Communicate coverage information to patients when necessary.
- Ensure accurate documentation of insurance information.
Prior Authorizations
- Process and track insurance prior authorization requests.
- Follow up with insurance providers regarding authorization status.
- Maintain accurate records and documentation.
Payment Processing & Administrative Support
- Assist with patient payment collection and processing.
- Maintain accurate patient records and documentation.
- Support daily administrative operations and workflow efficiency.
- Collaborate closely with clinic staff and management to ensure smooth operations.
What Success Looks Like
The ideal candidate is reliable, professional, quick to learn, and capable of handling multiple responsibilities simultaneously. You should be comfortable working in a high-volume healthcare environment where patient calls, scheduling, insurance verification, and administrative tasks occur throughout the day.
- Fluent bilingual Spanish and English speaker (Required)
- Excellent verbal and written communication skills in both languages.
- Proven experience in a healthcare administrative, medical receptionist, medical virtual assistant, or similar role.
- Strong customer service and patient communication skills.
- Ability to multitask effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently while maintaining productivity and professionalism.
- Willingness to learn clinic-specific workflows and procedures during onboarding and training.
Preferred Experience
- Previous experience working as a Virtual Assistant.
- Experience in a physical therapy, occupational therapy, rehabilitation, medical clinic, or healthcare setting.
Experience handling:
- High-volume inbound calls
- Patient scheduling
- Insurance eligibility verification
- Prior authorizations
- Payment processing
Systems & Technical Knowledge
Experience with the following systems is highly preferred:
- Tebra EHR
- RingCentral
- Insurance verification portals and payer websites
Professional Requirements
- Must be available for video meetings with camera on when required.
- Demonstrate professionalism, reliability, and long-term commitment.
- Maintain confidentiality and comply with healthcare privacy standards.
Basic requirements
- Must be proficient in speaking and writing English and Spanish very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.