Bilingual Remote Intake Specialist - AZ
AlertcommunicationsPosted Yesterday
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Part-Time Remote Bilingual Intake Specialist Alert Communications Pay: $17/hour Shifts: Various Part-Time shifts Location: Remote, Arizona residents only (excluding Maricopa County and Flagstaff) About Alert Communications: Alert Communications is a 24/7/365 live answering and intake service dedicated entirely to the legal industry. We support over 3,000 clients across North America by handling leads, intake, and client support for law firms. Driven by our core values of Client Success, Ownership, and Teamwork, we offer a remote-first culture that actively supports your personal and professional growth. The Role: As an Intake Specialist, you are the first point of contact for potential legal clients. You will qualify leads, gather accurate information using scripted prompts, and deliver empathetic, top-tier customer service, seamlessly representing both Alert Communications and our legal partners. Key Responsibilities: In this role, you will uphold our core values by delivering exceptional service to every caller. You will accurately gather and input caller details using specific, account-driven protocols while tailoring your communications tone to meet each caller's unique needs. Additionally, you will be expected to efficiently meet all performance, productivity, and organizational tools. Position Requirements: To qualify, candidates must have absolute written and verbal fluency in both English and Spanish, and currently reside in Arizona (outside of Maricopa and Flagstaff). We require a background in customer service, call centers, sales, or hospitality with legal industry experience being a plus. You should possess strong grammar skills, a typing speed of 35+ WPM, comfort navigating multiple screens, and the flexibility to work evenings, weekends, and holidays. Technical and Home Office Requirements: Because this a fully remote role, you must have a dedicated, distraction-free workspace. Your setup must include a high-speed Fiber or Cable internet connection (no Wi-Fi, satellite, or DSL) hardwired via an Ethernet cable directly to your modem or router. Additionally, you must use a PC or Laptop running Windows 11 or higher (no Macs, Apple products, tablets, or Chromebooks) along with a wired USB headset with a mic. Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.