Bilingual Practice Operations & Marketing Coordinator (Bilingual Spanish/English – C2+ Level)

Bilingual Practice Operations & Marketing Coordinator (Bilingual Spanish/English – C2+ Level)     About the Role   We are seeking a highly organized, proactive, and emotionally intelligent professional to join our growing psychotherapy practice.  This role is approximately  50% Administrative & Client Care  and  50% Social Media, Community Outreach & Growth .    You will support client scheduling, therapist coordination, accounts receivable, and daily operations while also managing social media, audience engagement, referral relationships, community outreach efforts, and marketing initiatives.  Because we are a small company (14 employees) and are in an early scaling phase, it is important that you learn both the marketing and operational sides of the business. You will work closely with our primary administrator and receive training on our systems and workflows. While social media is a major part of this role, you should also be comfortable stepping in to support daily operations to help keep the practice running smoothly.    About Us   We are a growing psychotherapy group practice focused on providing high-quality, relational, and results-driven care.  We value professionalism, emotional intelligence, accountability, responsiveness, teamwork, and strong communication.    Key Responsibilities     Administrative, Client Care & Operations (50%)   Answer calls, texts, emails, and client inquiries  Schedule and coordinate client appointments  Match prospective clients with appropriate therapists  Manage cancellations, reschedules, and follow-up communication  Support therapists with scheduling and operational needs  Process daily accounts receivable  Learn insurance workflows and client financial coordination  Maintain accurate records within our EHR system  Assist leadership with projects and administrative tasks  Some data entry     Social Media, Community Outreach & Growth (50%)   Manage social media accounts for the practice + 2 co-founders  Create, schedule, and publish content across platforms  Engage with comments, messages, and online communities  Build relationships with referral sources and community partners  Support outreach, marketing, and growth initiatives  Track engagement and content performance  Promote company products and resources  Community Outreach   re-target clients   Find ways to move the needle     Requirements   C2-level English proficiency REQUIRED (spoken and written)   Bilingual English and Spanish REQUIRED   Strong communication and phone skills  Excellent organizational and multitasking abilities  High attention to detail and accountability  Ability to learn insurance and operational workflows  Comfortable working in a fast-paced environment  Professional, reliable, and responsive  Please do not apply if your English proficiency is below C2 level.     Technology Requirements   You must have:  Computer  Phone  High-speed internet  Your own quiet professional workspace thats your own space  Headset  2-Screen set-up    Experience with:   Microsoft 365  AI tools (ChatGPT, Claude, etc.)  CRM systems (GoHighLevel is a plus)  Social media management tools    Schedule   Monday–Friday   9:00 AM – 6:00 PM EST     Compensation   $9–$13 USD per hour , based on experience.  Eligible for  quarterly performance bonuses after six months.     Work Environment   This is a fully remote position within a collaborative  Work Environment – Camera-On Virtual Office  :  Camera must remain ON  You must be available and responsive  You should be comfortable working closely with a team throughout the day  Hold space fully to work during work hours  During scheduled work hours,  team members are expected to be fully available, responsive, and  focused on work responsibilities.   This is dedicated work time, not personal time. Please do not apply if you are looking for a role that allows personal errands, side work, or non-work activities while on the clock.      Ideal Candidate   You are organized, proactive, professional, detail-oriented, and comfortable managing multiple priorities. You enjoy helping people, learning new systems, contributing to company growth, and being part of a collaborative team. This is a secure Full-Time job for a serious person that is interested and ready to grow with a company.     How to Apply   Please submit:   Your resume  A 30–60 second video in English answering:  Tell us about yourself  Why are you currently seeking a new opportunity?  Why would you be a good fit for this role?    Send Applications To:   [email protected]  You may also apply through LinkedIn with your resume and introductory video.