Bilingual Patient Service Representative (Spanish/English)

Description Bilingual Healthcare Support Coordinator (Spanish/English) 📍 Manhattan, New York Hybrid Work Schedule (Office and Remote) Full Time Position Help Patients Navigate Their Healthcare Journey Pivotal Health is seeking a Spanish-English bilingual professional to join our patient support team. This position plays an important role in connecting patients, providers, and referral sources while ensuring a smooth and positive experience throughout the scheduling and intake process. If you enjoy helping people, staying organized, and working in a healthcare environment where accuracy and communication matter, we would love to hear from you. Position Overview The Healthcare Support Coordinator serves as a key resource for patients and medical partners. This role involves coordinating appointments, maintaining accurate patient information, and assisting callers with questions regarding services and scheduling. This is a hybrid opportunity based in Manhattan, requiring two days per week in the office. Daily Responsibilities • Manage inbound and outbound patient communications • Coordinate appointment scheduling and rescheduling activities • Review and verify demographic, insurance, and referral information • Document patient interactions within electronic healthcare systems • Assist patients with questions regarding upcoming appointments and required documentation • Communicate with physician offices and referral partners as needed • Maintain accurate records and ensure timely follow up • Support administrative projects and department initiatives • Perform general office and clerical functions Qualifications • Fluent in both Spanish and English, written and verbal • High school diploma or equivalent required • Previous experience in healthcare administration, patient services, scheduling, or customer support preferred • Working knowledge of medical terminology is beneficial • Strong computer and data entry skills • Excellent organizational and communication abilities • Ability to prioritize multiple tasks in a fast paced environment • Detail oriented with a commitment to accuracy • Demonstrated reliability and professionalism Attendance Expectations Successful candidates must demonstrate consistent attendance and punctuality. During the introductory employment period, dependable attendance is essential to training and overall success in the role. Benefits • Medical, dental, and vision coverage • 401(k) with company match • Paid time off • Paid holidays • Career advancement opportunities • Collaborative and supportive work environment • Stable full time employment with a growing healthcare organization Why Join Pivotal Health? Our team supports patients nationwide by helping them access diagnostic and treatment services that improve quality of life. Every interaction matters, and the work you do directly contributes to better patient outcomes. If you are looking for a meaningful healthcare career where your organizational and communication skills can make an impact, we encourage you to apply. Compensation $23.00 - $25.00 per hour, depending on experience, qualifications, and overall fit for the role. Equal Opportunity Employer Pivotal Health provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. Affirmative Action Plan (AAP) The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours. Reasonable Accommodation Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay). Employment Eligibility Pivotal Health participates in E Verify. Federal law requires employers to verify the identity and employment eligibility of all individuals hired to work in the United States. Requirements Qualifications • Fluent in both Spanish and English, written and verbal • High school diploma or equivalent required • Previous experience in healthcare administration, patient services, scheduling, or customer support preferred • Working knowledge of medical terminology is beneficial • Strong computer and data entry skills • Excellent organizational and communication abilities • Ability to prioritize multiple tasks in a fast paced environment • Detail oriented with a commitment to accuracy • Demonstrated reliability and professionalism