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Bilingual Fulfillment Specialist Powerfleet seeks a Bilingual Fulfillment Specialist to accurately process orders, provision devices, and collaborate across teams in a fast-paced, inclusive global role. About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent. Role Overview Reporting to the Team Lead, the Fulfillment Specialist is responsible for ensuring sales orders are processed accurately and customer devices are provisioned efficiently. This role plays a critical part in delivering a high level of service to both internal teams and external customers, ensuring all activities align with company standards and timelines. Key Responsibilities Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency Ensure all order queues are reviewed and actioned daily Provision hardware and services to customer accounts correctly and on time Manage open cases, ensuring they meet established completion KPIs Support team members in resolving and closing cases when needed Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues Build and maintain strong relationships with channel partners and sales teams Conduct weekly follow-ups on pending orders and open cases Ensure all sales orders are processed by close of business on the last business day of each month Working Hours Mon – Fri (7:00 AM – 3:00 PM summer time, 8:00 AM - 4:00 PM wintertime) *some overtime may be required around the last few business days of the month due to increased order volume. Required Qualifications & Skills Strong English communication skills Completed "Preparatoria"/High School education level Ideally living in Mexico City (position is remote, but occasionally team could meet at the office) Ability to thrive in a fast-paced, results-driven environment Detail-oriented, proactive, and a strong team player Hands-on approach with a high level of accountability Proficiency in Microsoft Office Excellent time management skills, with the ability to multitask and meet deadlines 1–3 years of experience in call center operations, customer service, case management, or customer support environments. Experience working with Microsoft Dynamics 365 (Finance & Operations) and Salesforce is strongly preferred Department Global Customers Locations Mexico Remote status Fully Remote Employment type Full-time Mexico About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in AIoT (Artificial Intelligence of Things) and SaaS-based mobile asset management. With over 30 years of expertise, we empower organizations worldwide to unify operations by ingesting, harmonizing, and integrating data from any source—transforming it into actionable insights that save lives, time, and money. Our end-to-end solutions help businesses monitor, manage, and optimize everything from warehouse assets to connected vehicles, driving safety, efficiency, and sustainability across the supply chain. But we are more than just a technology company—our people-centric approach fosters innovation and long-term success for our customers. Powerfleet serves over 2.6 million subscribers across 48,000 customers in 120 countries, with commercial operations spanning every major continent. Join us as we shape the future of intelligent mobility and business transformation. Equal Employment Opportunity Statement Powerfleet is committed to maintaining a diverse, equitable, and inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate or tolerate harassment on any protected basis under applicable laws in the countries where we operate, including characteristics such as race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, disability, or age.