About the Role
We are seeking a
bilingual (English and Spanish)
Customer Service Representative to support homeowners and community management operations. The ideal candidate is organized, professional, and enjoys helping residents with questions, payments, and general concerns. This role involves answering calls, maintaining organized records, and ensuring clear communication between homeowners, vendors, and management.
Key Responsibilities
Answer inbound calls and emails from homeowners and vendors in a courteous, professional manner
Provide information regarding community policies, dues, and maintenance requests
Check and verify if payments have been received or processed correctly
Maintain and organize digital and physical homeowner files
Record call notes and update databases accurately
Assist with scheduling, notices, and general administrative support
Escalate urgent issues to management or accounting as needed
Support other team members with day-to-day community coordination
Qualifications
Strong verbal and written communication skills in
English and Spanish (bilingual required)
Previous experience in
customer service, HOA, or property management
preferred
Basic understanding of payments and billing follow-up
Highly organized with strong attention to detail
Computer literate (Microsoft Office, Excel, or community management systems)
Friendly, professional, and able to stay calm under pressure
Trainable
and willing to learn new systems and procedures
Ideal Candidate Traits
Patient and empathetic communicator
Strong organizational and multitasking ability
Reliable, detail-oriented, and proactive
Team player with a positive attitude
This is a full time role
100% Remote
Up to $8/hr