Bespoke Relocation Manager_ 3 Month Secondment

Bespoke Relocation Manager Location - SGP and/Australia Job type – Secondment – Fixed-Term Contract for 3 Months Start date 1st June 2026 Ends 31st August 2026 Contract type – Full time, 40 hours per week Hybrid working – Three days office, two days remote Closing date - 25th January 2026 The Role The Bespoke Relocation Manager is primarily responsible for managing the relocation services of our client’s most senior employees globally. The role-holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support. It is imperative that the Bespoke Relocation Manager is able to think strategically, communicate effectively and find solutions to any issues that might arise. Moving countries for senior Executives that are typically time poor, travel extensively but have the highest standards of living and expectations can be challenging but it is often when these stakes are highest that we deliver our best work. We do not adopt a one service fits all approach to our services but tailor our programs to meet the specific requirement of the individual or family unit, whilst keeping within the confines of the client’s relocation policy. You will be part of a first-class global team who work in partnerships to exceed the expectations of our growing client base. Full training and support will be provided. Main Duties and Responsibilities You will be single point of coordination for employees and their families throughout their relocation process, working with our specialist partner network across various services including: Household Goods Shipment. Sourcing and booking temporary accommodation. School search services. Area orientation. Home finding assistance. Tenancy negotiation and renewals. Settling in and tenancy review. Language and intercultural training. Departures services Expense Management Pet Services Client specific services In addition to building ongoing working relationships, your daily tasks will also consist of Building up close working relationships with Client Human Resources teams. Understanding and adhering to client policies and procedures. Management and support of our partners including home-search/education consultants, inventory clerks, estate agents as well as household goods partners and DSPs to deliver the very best collective service. Timely and accurately record updates into the company operating system (Ascent) as per company procedures. Run reports from Ascent as required. Resolving any issues and escalations. Ability to project manage multiple employees moves across different clients and industries Cost and revenue control to maximize profitability for each client per relocation or service. Attending client reviews and presenting as required. Apply a concierge style to our services which can mean supporting unusual or challenging requests e.g. moving artwork, horses, boats…..sourcing domestic staff or hiring private jets Experience: Skills /Abilities & Knowledge Minimum of 5 years of Relocation Services experience is required. In-house or on-site (client-side) experience advantageous. Knowledge of the end-to-end Relocation process to include third party involvement. General knowledge of household goods moving – import, export and third country moves (would be an advantage) or the skills to learn, interpret and understand this information. Good understanding of customs documentation worldwide (would be an advantage) or the skills to learn, interpret and understand this process. Knowledge of the APAC rental market is a plus. Commercial awareness to maximize the profitability aspect of each relocation Ability to establish, build and maintain relationships both internally and externally Ability to display confidence and professionalism in all client interactions. Possess a consultative and proactive approach. Possess excellent written and verbal communication skills. Possess good presentation skills. Demonstrate a strong attention to detail and accuracy with data management. The ability to multi- task and work well under pressure. Ability to speak an additional language would be advantageous. The ability to be flexible in a changing working environment and work both as part of a team and/or independently. Have the ability to think quickly and creatively and use your own initiative to solve problems. Demonstrate effective time management and organizational skills, with the ability to be flexible in an ever-changing working environment. Willingness to learn new skills and to undertake continuous, professional development. Have a passion for delivering outstanding client service. Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook) would be an advantage. Open to global travel when required. Great Place To Work® Boilerplate At the beginning of 2025, K2 was recertified globally as a Great Place To Work® . Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas , and is able to access the resources that they need to thrive in their role. As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90% , o ur Values score is 88% , and o ur Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience. K2 are a Disability Confident Committed Employer . Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work. Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work. All candidates require proof that they have the right to work. Satisfactory references will be required and undertake a pre-employment health check . Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process. We look forward to hearing from you.