Benefits Representative

Position Description The Benefits Representative is a key member of the Lincoln Laboratory Benefits team, responsible for supporting the administration of employee benefit programs and delivering high-quality service to employees and retirees. This role provides guidance across a range of benefits offerings, including health and welfare plans, leave and life events, wellness programs, and retirement-related benefits. The Benefits Representative collaborates with HR colleagues, payroll, managers, and external partners to ensure accurate administration, regulatory compliance, and a positive employee experience. Key Responsibilities Serve as a primary point of contact for employees regarding benefit programs, including health and welfare, retirement, and wellness offerings. Support benefits enrollment processes such as new hire onboarding, annual open enrollment, and qualifying life events. Maintain accurate data and documentation within HR systems in compliance with institutional policies and applicable regulations. Respond to employee inquiries related to eligibility, coverage, claims, and general plan information. Maintain benefits records and assist with reporting, audits, and compliance activities. Partner with internal teams and external vendors to resolve issues and enhance service delivery. Develop and distribute clear and accessible benefits communications and educational materials. Participate in employee education efforts, including orientations, informational sessions, and open enrollment activities. Provide general guidance and support to employees navigating benefit-related needs and life events, connecting them with appropriate resources. Contribute to process improvements and broader HR initiatives related to employee experience and engagement. Provide occasional in-person support for employee inquiries. Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience. 3–5 years of experience in benefits administration, HR operations, or a related area. Working knowledge of employee benefits programs and applicable regulations (e.g., HIPAA, ERISA, ACA, COBRA). Familiarity with HR systems and benefits administration platforms. Strong customer service skills with the ability to communicate complex information clearly and effectively. Demonstrated problem-solving and organizational skills, with attention to detail. Ability to handle sensitive and confidential information with discretion. Strong collaboration skills and ability to work effectively across teams. Experience supporting employee communications, presentations, or training initiatives is a plus. Work Arrangement This position follows a hybrid work model, combining on-site presence at Lincoln Laboratory with remote flexibility, based on business and team needs. Hiring Range: $80,100 - $106,100 Disclaimer: MIT Lincoln Laboratory provides a typical hiring range as a good faith estimate of what we reasonably expect to offer for this position at the time of posting. The final salary offered to a selected candidate will depend on various factors, including—but not limited to—the scope and responsibilities of the role, the candidate’s experience, skills and education/training, internal equity considerations and applicable legal requirements. This range reflects base salary only and does not include additional forms of compensation or benefits. At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include: Comprehensive health, dental, and vision plans MIT-funded pension Matching 401K Paid leave (including vacation, sick, parental, military, etc.) Tuition reimbursement and continuing education programs Mentorship programs A range of work-life balance options ... and much more! Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts and perks . Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance. MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required. Requisition ID: 42842 Nearest Major Market: Boston Job Segment: Compliance, Compensation, Security Clearance, Laboratory, HR, Legal, Human Resources, Government, Science