Benefits Manager

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. We’re looking for an experienced and forward‑thinking Benefits Manager to oversee and enhance our North American benefits programs. In this role, you’ll shape benefit strategy, manage key vendor relationships, and ensure our plans remain competitive, compliant, and aligned with employee needs. Responsibilities: Lead benefit program strategy by analyzing market trends, benchmarking plan competitiveness, and recommending enhancements or new offerings that support attraction and retention goals Manage major benefits projects such as Open Enrollment, ACA reporting, 401(k) nondiscrimination testing, and annual audits ensuring timelines, deliverables, and cross‑functional coordination are met with precision Oversee vendor relationships by evaluating performance, negotiating renewals, monitoring service levels, and ensuring brokers, carriers, and record‑keepers deliver high‑quality support and value Partner with HR teams across North America to troubleshoot benefit issues, align on policy interpretation, and ensure consistent administration across U.S. and Canadian locations Develop benefits communication including dashboards, guides, presentations, and training sessions that help employees and HR partners understand plan features, enrollment processes, and leave administration Ensure compliance by monitoring regulatory changes, maintaining documentation, supporting required filings, and ensuring all plans operate in accordance with federal, state, provincial, and company standards Maintain SOPs and systems documentation to support accurate, scalable, and audit‑ready benefits operations, including updates tied to system changes or new plan implementations More about you : Bachelor’s degree in Human Resources or related field PHR, SHRM‑CP, or CEBS certification a plus 6+ years of progressive benefits experience, including U.S. and Canadian regulatory knowledge Experience in global organizations, M&A, healthcare, hearing healthcare, or multi‑unit retail a plus Continuous improvement or change‑management experience a plus Strong analytical, problem‑solving, and project management skills Excellent verbal and written communication skills; ability to collaborate across teams and levels Demonstrated ability to manage multiple priorities with strong attention to detail Proficiency with Microsoft Office Suite, including advanced Excel (VLOOKUP, pivot tables) and PowerPoint Working knowledge of integrated benefits and HRIS systems (ADP preferred) A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact mailto:[email protected] What we offer : Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $95,000 - $110,000. This role is also bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 163506