Benefits Call Center Representative
Remote
Pay:
$17/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.
About the Role:
As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Requirements:
We’re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:
Previous customer service and/or call center experience
Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
Ability to work independently in a remote environment
High school diploma, GED, or college degree
Successful completion of background check and drug test
Must be 18 years of age or older
Remote Requirements:
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,200 - $39,000.
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