Back-Office Operations & Customer Care Specialist (m/f/d)

Job Description

Job title: Back-Office Operations & Customer Care Specialist (m/f/d)

Location: Hamburg, Germany (remote)

Job reference #: 33220

Contract type: Permanent

Language requirements: German (native or C1) and English (C1). Italian is a plus.

Plenitude On The Road (POTR) is looking for a motivated Back-Office Operations & Customer Care Specialist to support our daily operations in the fast-growing electric vehicle charging industry.

You will be part of the Germany & Austria Region (DAT), based in Germany, with occasional meetings at POTR headquarters in Italy and at regional offices in Germany and Austria.

In this role, you will contribute to customer operations, back-office processes and internal coordination with technical, operational and business development teams. You will also support project-related activities and ensure high-quality customer communication and documentation, particularly for German-speaking users.

This position offers an excellent opportunity for someone at the beginning of their career who is keen to gain experience in customer operations, e-mobility and energy infrastructure.

The role requires excellent verbal and written communication skills in German, as well as very good verbal and written skills in English. Knowledge of Italian and other European languages will be considered an advantage.

About Plenitude On The Road S.R.L.

Plenitude On the Road is Plenitude’s dedicated company for electric mobility, playing a central role in the transition to sustainable transportation across Europe. It focuses on expanding electric vehicle (EV) charging infrastructure and provides certified electricity from 100% renewable sources, guaranteed by European origin certifications. Operating both as the owner and manager of its charging network and as a service provider for EV users, Plenitude On the Road ensures a seamless, reliable and sustainable charging experience. With a rapidly growing presence, Plenitude On the Road is active in eight countries - Italy, France, Germany, Austria, Switzerland, Spain, Slovenia and Romania - and is expanding into Greece, Portugal, Croatia and Serbia. We install charging stations, manage the network and offer comprehensive e-mobility services, helping shape the future of clean transportation across Europe. Become part of a global energy tech company committed to achieving carbon neutrality by 2050. We invest in people’s growth and innovation. We foster continuous learning, value diversity and inclusion and promote flexible work arrangements with a strong focus on well-being and work-life balance.

Main Responsibilities

Customer Care Coordination

• Review and improve German-language customer communications and documentation
• Monitor the performance and quality of the external customer support hotline
• Organise, monitor and coordinate end-customer activities at charging locations, and provide feedback to relevant internal departments
• Identify recurring customer issues and support continuous improvement of customer service processes
• Work closely with the Customer Care team in Milan to ensure alignment on processes, responses and service quality
  
  

Back-Office Operations

• Support customer account management and general administrative tasks
• Maintain and update data in internal systems and CRM tools
• Review and verify invoices from Distribution System Operators (DSOs) and electricity suppliers
• Assist with financial processes, including processing purchase orders in SAP, invoice validation, and basic financial analysis, in coordination with internal teams
• Support project coordination and process improvement by maintaining project data in Monday.com, tracking progress, and optimising workflows and documentation
  
  

Skills And Experience Required

• Bachelor’s degree in Business Administration, Energy Management, Communications, or a related field (or equivalent training)
• Experience in customer operations, administration, financial support, or project coordination is an advantage
• Experience with SAP for invoice verification is an advantage
• Familiarity with project management tools (e.g. Monday.com) is a plus
• Experience with CRM or ticketing systems is beneficial
• Good knowledge of Microsoft Office and/or Google Workspace
• Interest in financial monitoring and analysis Interest in e mobility, EV charging infrastructure, or the energy sector
• Strong organisational skills with a high level of attention to detail
• Ability to coordinate tasks across multiple teams and stakeholders
• Proactive and structured working style
• Customer focused mindset
• Languages: German (native or C1) and English (C1); additional European languages (e.g. Italian) are a plus
  
  

What We Offer

If you are interested in joining our team, we can offer a challenging opportunity within one of the most ambitious EV charging network developments in the DAT area. This opportunity will allow you to:

• Be part of a dynamic team of skilled EV experts - a highly qualified group capable of transferring a wide range of skills in the short term to help you become an expert in e-mobility
• Work on diverse, unique and challenging projects
• Interact with multiple international stakeholders, with a high degree of interdisciplinarity
• Access learning opportunities designed to enhance practical skills and business knowledge
• Contribute to a more sustainable future and make a real impact on daily mobility
• The annual salary starts at €55.000, with the final offer adjusted to your professional experience and expertise
  
  

How To Apply

Applications are only accepted through our online application system

Please upload your CV in English

About Eni

Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy – a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions.

Working at Eni

At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training, and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process . Whatever your ambition, at Eni you can find the tools to make it happen.

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