AVP, Salesforce Development Manager

Department: WDTech - R&D We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. Department Overview WDTech is W&D’s in-house technology team – a group of highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology. WDTech Engineering builds solutions that impact not only our products but also the people and processes across our organization. A commitment to innovation and a passion for disrupting the old-fashioned real estate industry are our highest priorities. The Impact You Will Have The AVP, Salesforce Development Manager is a senior “player/coach” technology leader responsible for the evolution, reliability, and delivery of our Salesforce platform across multiple teams and domains. This role shares ownership of quarterly OKRs, roadmap planning, and cross-team execution—driving scalable architecture, strong engineering governance, and measurable outcomes that connect to customer value and risk reduction. The AVP partners closely with VP, CRM Strategy and Solution, Product, WD Tech, and business stakeholders to deliver secure, high-quality solutions while continuously improving delivery and technical excellence. Primary Responsibilities Co-own the Salesforce roadmap and quarterly OKRs with the VP, CRM Strategy & Solutions; translate strategy into delivery plans and manage cross-team dependencies. Lead execution across multiple initiatives and departments, ensuring predictable sprint delivery, scope control, and on-time outcomes for complex programs. Measure and improve platform health and delivery performance by defining/monitoring KPIs, identifying bottlenecks, reducing cycle time, and increasing release confidence. Proactively manage delivery and technical risk, escalating early and negotiating trade-offs while protecting quality, security, and long-term platform sustainability. Oversee architecture and solution design across declarative and programmatic development to ensure scalable, performant, maintainable solutions. Drive engineering excellence and continuous improvement through standards, reusable patterns, reference architectures, code quality practices, and resiliency upgrades. Own CI/CD and release management maturity across multiple orgs, including branching strategy, automated validations/tests, approvals, and rollback planning. Establish and enforce platform governance and security controls (access policies, role hierarchy, sharing model, permission sets, data quality, and environment strategy). Troubleshoot and resolve complex platform and integration issues and evaluate/adopt technologies and practices that improve speed, quality, and security. Lead cross-functional planning and communication, removing blockers and clarifying ownership across teams; ensure PRDs/TDDs receive timely, actionable feedback through design reviews, Tech Talks, and postmortems. Partner with product owners and stakeholders to refine requirements, manage scope, and deliver value across concurrent initiatives. Lead, mentor, and develop Salesforce engineering teams (developers/admins) across Sales and Service Cloud orgs; set expectations, coach performance, enforce accountability, and build inclusive teams with strong hiring and succession plans. Perform other duties as assigned. Education and Experience Bachelor’s degree in computer science, Engineering, or equivalent practical experience. 10+ years of progressive software engineering experience, including significant hands-on Salesforce development. 5+ years leading Salesforce/CRM engineering teams (people leadership and/or leading multiple teams). Demonstrated experience operating Salesforce at scale, ideally including multi-org support, mature release/change management, and enterprise integrations (especially MuleSoft). Salesforce Developer II, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer II, Salesforce Certified MuleSoft Developer II are required. Salesforce Certified Integration Architecture Designer, Salesforce Certified Development Lifecycle and Deployment Designer, Salesforce Certified System Architect are preferred. Knowledge, Skills and Abilities Strong knowledge of object-oriented design, Salesforce architecture, and engineering best practices across Salesforce Sales Cloud, Service Cloud, Salesforce Privacy Center and ecosystem platforms including Box, Conga, and Odeseva. Expertise in Apex (trigger frameworks, governor limits, bulkification) and Salesforce application architecture. Strong Lightning experience (Lightning Web Components) and modern UI patterns. Experience with integrations (REST/SOAP APIs), middleware patterns, and event-driven designs - leveraging tools such as MuleSoft. Strong understanding of platform security and access governance (role hierarchy, sharing model, permission sets). Strong data management and modeling understanding (e.g., SQL, XML, JSON); experience with PostgreSQL. Proven ability to deliver complex, cross-team initiatives with strong planning, dependency management, and execution discipline; experienced in Agile methodology including delivery tools such as Jira. Ownership mindset and strong stakeholder partnership skills; demonstrates courtesy, respect, and thoughtfulness in collaboration across teams using tools like Slack and Zoom. Deep familiarity with DevOps and delivery excellence, including source control and pipeline practices using GitLab, code quality and static analysis with SonarQube, and modern CI/CD and release management practices. Backend application development experience using C# and the Microsoft .NET framework. Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes. Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders. This position has an estimated base salary of $180,000 - $200,000 plus a discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data. #LI-MR1 #LI-Remote What We Offer The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include: - Up to 83% subsidized medical payroll deductions - Competitive dental and vision benefits - 401(k) + match - Pre-tax transit and commuting benefits - A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance - Paid maternity and parental leave, as well as other family paid leave programs - Company-paid life, short and long-term disability insurance - Health Savings Account and Healthcare and Dependent Care Flexible Spending Career development opportunities Empowerment and encouragement to give back – volunteer hours and donation matching *Eligibility may vary based on average number of hours worked EEO Statement We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers. SPAM Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process. Fair Chance Hiring Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.