AVP National Processing Operations

Posted Thursday, May 21, 2026 at 5:00 AM Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The AVP National Processing Operations is responsible for leading and managing the loan setup and processing functions to ensure efficient pipeline management, superior loan quality, and exceptional service delivery. This role oversees operational policies, procedures, and technology initiatives, driving process improvements and ensuring compliance with all regulatory requirements. The position fosters a high-performance culture focused on employee development, retention, and teambuilding while partnering with internal stakeholders to support organizational goals. Essential Duties and Responsibilities Operational Leadership & Pipeline Management – Provide strategic and tactical oversight of the loan setup and processing teams, ensuring timely movement of loans through the pipeline in alignment with service level agreements and regulatory standards. Policy & Procedure Development – Establish, implement, and maintain operational policies and procedures to drive efficiency, loan quality, and compliance with agency, investor, federal, and state requirements. Technology & Process Improvements – Lead initiatives to enhance workflow through process optimization, automation, and technology solutions, partnering with internal teams to ensure seamless integration and adoption. Performance & Quality Management – Set and monitor productivity, quality, compliance and service standards; track performance metrics; provide regular reporting and analysis to identify trends, mitigate risks, and ensure operational excellence. Ensure all activities meet applicable laws, regulations and guidelines. People Leadership, Teambuilding & Stakeholder Collaboration – Manage, mentor, and develop functional managers and staff, fostering an engaged, collaborative, and high-performing team culture. Oversee talent acquisition, retention strategies, training programs, and career development initiatives. Partner with sales, underwriting, closing/funding and other internal departments to maintain alignment, resolve escalations, and support a best-in-class customer and partner experience. Change Management – Lead the team through organizational, procedural, or system changes, ensuring smooth transitions with minimal disruption to productivity and service. Performs other duties as assigned. Position Requirements Education Bachelor’s degree or equivalent related work experience required Experience Minimum twelve (12) years of mortgage processing and originations experience Minimum of seven (7) years mortgage industry processing leadership experience Experience managing remote employees required Functional/Technical Skills Demonstrated strong leadership skills Demonstrated strong interpersonal skills. Ability to interact effectively with external and internal clients across departments and locations. Effective written and verbal communication skills Ability to collaborate effectively with team Working knowledge of mortgage loan documents, loan origination program and underwriting guidelines Demonstrates a commitment to quality customer service Strong attention to detail Well organized with the ability to multi-task Demonstrates strong time management skills with the ability to meet deadlines Works well with others Proficient in all compliance-related regulations including RESPA and TRID Strong mathematical skills Strong PC skills (MS Office products) and experience with mortgage origination systems. Encompass experience preferred. Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email [email protected] .